About this role
Job Title: Freight Support SpecialistJob DescriptionThe Freight Support Specialist manages complex requests for paperwork and ensures accurate data entry compliance for Wholesale, Retail, and Freight Only businesses. This role supports drivers and third-party carriers with application troubleshooting, contributes to application improvements, and identifies trends in entry errors to enhance processes.
Responsibilities
- Manage and fulfill complex paperwork requests from internal departments using technology and resources.
- Ensure drivers and third-party carriers complete delivery confirmation entries accurately and timely.
- Drive data entry compliance through communication with drivers and third-party carriers via phone, text, or email.
- Provide application support and troubleshoot issues, escalating IT issues as needed.
- Support and contribute to application releases, improvements, and initiatives.
- Identify trends in entry errors, provide coaching, and initiate related reporting and processes.
- Provide reporting on driver and third-party carrier performance and entry accuracy.
- Review entries to ensure accuracy and completeness.
- Assist in ad-hoc order entry and dispatch system tasks, focusing on accuracy.
- Participate in stretch assignments as needed.
- Model behaviors that support the company's common purpose and ensure high-level support for guests and team members.
- Ensure compliance with rules, regulations, policies, and procedures.
- Complete other duties as assigned.
Essential Skills
- Strong attention to detail with the ability to identify trends, errors, and recurring issues.
- Excellent written and verbal communication skills with a professional, customer-focused approach.
- Ability to prioritize tasks, manage multiple deadlines, and work independently.
- Comfortable with learning and navigating multiple systems and technologies.
- Problem-solving mindset with the ability to escalate issues appropriately.
- Collaborative team player who adapts quickly to changing priorities.
- Organized, reliable, and motivated to improve processes and workflows.
Additional Skills & Qualifications
- Bachelor's degree in Business or Supply Chain preferred.
- Minimum two years experience in customer service or logistics.
- Advanced Microsoft Office skills, specifically Microsoft Teams and Excel.
- Aptitude for understanding systems and how they work.
- Ability to understand and execute complex problem-solving to further business operations.
- Knowledge of fuel and trucking industry terminology.
- Familiarity with standard logistics procedures.
Work EnvironmentThis role is based onsite in an office setting. The company values employee growth and provides an established environment for personal and professional development.
Job Type & LocationThis is a Contract to Hire position based out of Knoxville, TN.
Pay and BenefitsThe pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 20, 2026.
Workplace TypeThis is a fully onsite position in Knoxville,TN.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.