About this role
Job Title: Account RepresentativeJob DescriptionAs an Account Representative, you will serve as the primary contact for customer inquiries through phone, email, and internal systems. You will be responsible for processing customer orders accurately and promptly, coordinating with various departments to support order fulfillment and delivery, and maintaining clear communication with customers regarding order status and updates.
Responsibilities
- Serve as a primary contact for customer inquiries through phone, email, and internal systems.
- Process customer orders accurately and in a timely manner.
- Coordinate with Production, Planning, Shipping, and Quality teams to support order fulfillment and delivery.
- Communicate order status, lead times, and shipment updates to customers.
- Address and resolve customer concerns, discrepancies, or service issues in a professional and timely manner.
- Maintain accurate customer records, order documentation, and correspondence.
- Support customer-specific requirements including labeling, documentation, and delivery instructions.
- Assist with customer returns, claims, and corrective action follow-up when required.
- Ensure compliance with all company policies, procedures, and applicable regulatory requirements.
- Support the organization in achieving established service and performance goals.
- Contribute to departmental metrics related to customer satisfaction, responsiveness, on-time performance, and service quality.
Essential Skills
- 2-3 years of customer support care experience in the fragrance industry.
- Proficiency in customer service and data entry.
- Experience with CRM systems, such as SAP and NetSuite.
Additional Skills & Qualifications
- High School Diploma.
Work EnvironmentThe work environment consists of a cubicle setting, where you will collaborate with multiple departments and teams. You will be part of a dynamic family-owned business that values sustainability, ethics, safety, and compliance. There is a strong emphasis on training and development, providing opportunities for impactful career growth.
Job Type & LocationThis is a Contract to Hire position based out of Carteret, NJ.
Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 26, 2026.
Workplace TypeThis is a fully onsite position in Carteret,NJ.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.