Policy Management Assistant Manager @ Allianz

Job Overview

The Policy Management Assistant Manager – MOB involves working in a fast-moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Job Responsibilities / What you do

• Lead, plan, coordinate, and oversee all operational activities within the Membership Operations & Billing (MOB) function to ensure efficient service delivery and adherence to business objectives.
• Ensure the timely and accurate production and issuance of health insurance cards, while establishing and maintaining quality assurance measures to verify product accuracy and compliance.
• Ensure policies, endorsements, and client communications are processed within agreed Service Level Agreements (SLAs) and in accordance with internal procedures, operational standards, and quality requirements.
• Manage, coach, and develop team members through regular performance reviews, feedback, and development plans, ensuring operational KPIs and productivity targets are consistently achieved or exceeded.
• Foster strong collaboration with internal stakeholders to validate product information, resolve operational issues, and ensure seamless execution of membership-related activities.
• Facilitate effective communication between clients and internal departments to clarify requirements, verify data accuracy, and implement corrective actions when required.
• Prepare and maintain operational reports and management information for both internal and external stakeholders, ensuring accuracy and timely submission.
• Lead and support internal audit activities, including the review of products, processes, and MOB-related controls to ensure compliance with company standards.
• Monitor, analyze, and report on operational KPIs and SLA performance, producing regular weekly and monthly reports to support continuous improvement initiatives.
• Conduct regular team performance reviews and contribute to talent development, succession planning, and employee engagement initiatives.
• Coordinate with cross-functional teams to resolve discrepancies, operational challenges, and client concerns in a timely and effective manner.
• Review and audit policy documentation to ensure completeness, accuracy, regulatory compliance, and adherence to internal procedures.
• Support internal and external audits by providing required documentation, operational insights, and corrective action plans when necessary.
• Participate in system enhancements, user acceptance testing (UAT), process mapping, and implementation activities related to new products, technologies, or operational tools.
• Embrace and promote AI Readiness by effectively utilizing artificial intelligence, machine learning, data analytics, and cloud-based technologies while ensuring compliance with organizational standards for data governance, security, privacy, and ethical use of technology.
• Drive continuous process improvement initiatives to enhance operational efficiency, service quality, and the overall customer experience.
• AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Key requirments / What you bring

We are seeking a highly motivated and experienced medical professional who meets the following requirements:

• Bachelor's degree in Medicine or Pharmacy is required.
• Minimum of 5 years of relevant medical experience, preferably within a reputable insurance provider, insurance broker, or Third-Party Administrator (TPA) environment.
• At least 3 years of proven leadership experience, with a successful track record of managing and developing large teams.
• Strong command of the English language, with excellent verbal and written communication skills.
• Outstanding interpersonal and stakeholder management skills, with the ability to engage and influence individuals at all organizational levels.
• Demonstrated ability to collaborate effectively across functions and work within a matrix organization.
• Must be legally authorized to work in the country of employment.
• Proficient in Microsoft Office applications (Excel, Word, Outlook, and PowerPoint), with strong internet research and general computer literacy skills.

Preferred Competencies

• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Results-driven mindset with a focus on operational excellence and continuous improvement.

How we hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

Key Benefits / What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

109826 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.