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Tech Supp Anst II @ BAE Systems

USOnsiteFull-time
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About this role

Job Description

This job is fully remote

We are seeking a Junior Business Analyst supports the Engineering Tools organization by helping manage and maintain engineering applications, ensuring they operate reliably and meet user needs. This role assists with configuration, testing, upgrades, documentation, compliance tasks, and basic solution evaluation. The Junior BA collaborates with Engineering, IT teams, and end users to gather requirements, analyze processes, identify improvements, and support roadmap planning.

Additional responsibilities include tier‑2 user support, SCCM testing/packaging support, license tracking assistance, change request preparation, and participation in proof‑of‑concept activities. The role focuses on learning core BA functions while contributing to application stability, compliance, and continuous improvement. BAE System’s IT department is investing in Digital Transformation and this role will be involved in implementing these initiatives.

Key Responsibilities

  • Team Mentality
  • Support the team in maintaining shared workspaces in MS Teams by helping organize files, notes, and workflows so information is easy to find and consistent for everyone.
  • Share useful tips, simple best practices, and collaborative ideas with teammates to help improve team processes and communication.
  • Contribute to a positive, collaborative team environment by being open to feedback, actively supporting colleagues, and participating in continuous improvement discussions.
  • Assist teammates by providing help, gathering information, and ensuring they have what they need to move tasks forward.
  • Demonstrate a strong team mentality by being reliable, flexible, and willing to step in where needed to support collective goals.
  • Stakeholder Management
  • Support communication and coordination between Engineering, end users, IT teams, and other business partners.
  • Assist in gathering high-level business requirements and translating them into clear inputs for technical teams.
  • Help maintain positive relationships with application users by providing tier‑2 support and answering basic questions.
  • Participate in discussions related to application changes, enhancements, and minor improvement opportunities.
  • Business Analyst Operations
  • Support the operational lifecycle of engineering applications (basic configuration updates, testing, documentation updates).
  • Assist with reviewing application functionality and identifying areas for small process improvements or automation.
  • Help monitor application performance trends, usage data, and user feedback to identify recurring issues.
  • Contribute to application upgrade efforts, including basic testing, validation tasks, and checklist execution.
  • Assist with SCCM software requests and basic application testing.
  • Help maintain user documentation such as installation guides, run books, and knowledge articles.
  • Provide basic support for demand intake by gathering initial information, clarifying needs, and routing details to the appropriate teams.
  • Participate in Proof‑of‑Concept activities by helping gather requirements and supporting initial testing.
  • Business Analyst Compliance
  • Support the completion of compliance documentation, lifecycle tasks, and ticket tracking.
  • Assist with reviewing compliance requirements, security notices, and simple vulnerability information under senior guidance.
  • Help maintain user lists, shared account records, and other compliance-related data.
  • Contribute to license tracking activities by gathering usage information, preparing basic reports, and coordinating with license owners.
  • Participate in change management activities by helping prepare change requests and ensuring documentation is complete.
  • Work to ensure compliance with IT standards, policies, and procedures with experience in and knowledge of DFARS; NIST SP 800-171, NIST SP 800-53, and CMMC or similar security controls and work to automate the control function as much as possible.

Required Skills and Education

Bachelors Degree in Computer Science, Information Technology, or a related Engineering field or equivalent experience.

  • 2+ years of experience as a Business Analyst, IT, or a related field
  • Knowledge of Engineering Tools and Applications
  • Service ticket operations, ensuring timely resolution of tickets and incidents in ServiceNow
  • Experience working with cross-functional teams and managing small to medium IT projects
  • Knowledge of Engineering Tools deployment
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities with great time management and organizational skill
  • Ability to analyze complex problems and develop creative solutions.
  • Ability to manage multiple projects and priorities simultaneously
  • Strong business acumen and understanding of technical requirements

Preferred Skills and Education

  • Experience in supporting engineering, manufacturing, operations, or a related field is preferred
  • Familiarity with COTS Application Licenses

#LI-DM2

#LI-Remote

About BAE Systems, Inc.:

BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.

Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Benefits Information

Employee

Benefits

At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Intern

Benefits

Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.

Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O’Hara Service Contract Act (SCA).

Skills

engineering toolsDFARNIST SP 800-171NIST SP 800-53CMMCDocumentationStakeholder ManagementCOTS application licenses

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