About this role
Business Intelligence & Insights Lead Can be based in either Christchurch or Auckland Are you someone who loves making sense of data and turning it into something that actually makes a difference? First Security is looking for a Business Intelligence & Insights Lead to help us make better use of our data, improve reporting and give our teams and customers greater visibility of how we're performing. This is a hands-on role where you'll have the opportunity to shape how reporting is developed and used across the business.
Working closely with operational leaders, senior stakeholders, customers and our Data & Analytics team, you'll take business requirements and turn them into practical, easy-to-use dashboards and insights that support better decision making. A big part of the role will be moving us towards smarter, more accessible reporting, giving customers the ability to access their own performance information and reducing the need for manual reporting.
What will you be doing?
- Developing and maintaining customer-facing and internal dashboards using Power BI.
- Working with operational and commercial teams to understand what information they need and how best to present it.
- Creating reporting that gives customers visibility of service performance, trends and KPIs.
- Finding opportunities to improve reporting processes, increase self-service and reduce manual work.
- Working with our Data & Analytics team to make the most of existing datasets and identify opportunities to improve our data capabilities.
- Analysing operational and customer data to identify trends, potential risks and opportunities.
- Improving data quality, consistency and accuracy.
- Helping teams and customers get the most out of reporting tools through training, demonstrations and ongoing support.
- Ensuring reporting is accurate, reliable and provides information people can trust.
What are we looking for?
- You'll be someone who enjoys working with data but understands that the real value comes from what you do with it.
- You'll be comfortable getting into the technical detail while also being able to step back, understand the bigger picture and explain insights to people who don't necessarily speak the language of data.
- Ideally, you'll have: Strong hands-on experience developing reports and dashboards in Microsoft Power BI.
- Experience working with Snowflake and Microsoft Fabric.
- Experience with DevScope and Power BI governance or reporting lifecycle management.
- Strong analytical and problem-solving skills.
- The ability to gather requirements and turn business needs into meaningful reporting solutions.
- Confidence working with a wide range of stakeholders, from operational teams through to senior leadership and customers.
- An understanding of data quality, governance and reporting standards.
- The ability to communicate complex information in a clear and straightforward way.
- Experience with Power Query and DAX would be an advantage, as would a background in customer reporting, service delivery or operational environments.
- A relevant qualification in Data Analytics, Business Intelligence, Information Systems or a related field is desirable, but we're equally interested in the experience and capability you bring.
Why First Security?
At First Security, our people are at the heart of everything we do. We're part of Wilson Group and work with a diverse range of customers and industries across New Zealand. This is a great opportunity to take ownership of an important area of our business, work with people across different functions and help shape how we use data to improve the way we work and deliver for our customers. If you're curious, commercially minded and enjoy finding better ways to do things, we'd love to hear from you. Sound like your kind of role?