About this role
Location – Borehamwood (You will need to be in the office 5 days a week)
About the role
This is an exciting opportunity to play a key role in the technical delivery of the UK Emergency Services Network (ESN), helping ensure devices and services are safe, secure, interoperable and ready for use by emergency services customers. As an ESN Technical Delivery Specialist, you’ll work within Device Delivery and collaborate with device manufacturers, application providers, network, test, security, service and programme teams to take solutions from initial requirements through integration, validation, approval and deployment. You’ll provide hands-on technical leadership across device onboarding and acceptance, including device type approval, network and service validation, defect management and supporting technical evidence.
You’ll turn complex technical findings into clear decisions, risks and actions, helping stakeholders understand what’s needed to keep delivery moving. This is a great opportunity to make a real impact on a nationally important programme, improving the quality and pace of technical delivery while maintaining the strong governance, assurance and traceability required for a critical emergency services network.
The successful candidate must be willing to undergo BPSS-level government screening, which requires at least three years of continuous residence in the UK.
- What you’ll be doing Own the technical delivery of assigned Emergency Services Network devices and services from initial scope through testing, approval and handover.
- Translate customer, contractual and technical requirements into clear acceptance criteria, test scope and delivery plans.
- Coordinate device onboarding and assurance activities, including UDTAS, MCX-related validation where required, network integration and service readiness.
- Review device capabilities, configurations, logs and test evidence across 4G and 5G, IMS and VoLTE, data, messaging, emergency calling and mission-critical service use cases.
- Plan and support laboratory, field and supplier test activity.
- Confirm that environments, devices, SIMs, software, network features and resources are ready before execution.
- Investigate technical issues with device manufacturers, chipset vendors, application teams, network teams and test partners.
- Drive root-cause analysis and agree practical recovery actions.
- Manage defects through triage, prioritisation, evidence capture, retest and closure.
- Escalate risks that could affect safety, service, schedule, cost or contractual commitments.
- Assess software, firmware, configuration and network changes for impact on approved devices and regression scope.
- Maintain accurate technical records, decisions, risks, dependencies, test results and approval evidence in the agreed delivery tools and repositories.
- Provide concise status updates and recommendations to delivery leads, governance forums and senior stakeholders.
- Support continuous improvement of device assurance processes, test coverage, tooling and ways of working.
- Build trusted working relationships across BT, the customer, suppliers and delivery partners, while protecting confidential and security-sensitive information.
- Essential Skills / Experience Strong experience delivering or assuring mobile devices, applications or telecommunications services within a complex technical environment.
- Good technical knowledge of LTE/5G networks, including IMS, VoLTE, packet data, APNs, SIM/USIM behaviour and device-to-network signalling.
- Experience developing test plans, acceptance criteria and technical recommendations, with the ability to analyse logs, network traces, defects and test results to drive resolution.
- Strong technical delivery and stakeholder management skills, coordinating multiple teams and suppliers while effectively managing risks, issues, defects and dependencies.
- Desirable Skills / Experience Communication skills, able to translate complex technical information for different audiences and work collaboratively within security and governance requirements.
Experience of ESN, public safety or other mission-critical communications services, including MCX or push-to-talk technologies. Knowledge of 3GPP standards, device conformance, interoperability and acceptance testing, ideally including UDTAS or a similar device assurance process. Experience working with Android devices and manufacturer diagnostic/engineering tools, with knowledge of technologies such as eSIM, Wi-Fi, Bluetooth, emergency calling and location services. Experience within regulated, government, defence, emergency services or other high-assurance environments. A relevant technical qualification or equivalent practical experience, with professional certifications such as ISTQB, ITIL, Agile or PRINCE2.
- Our Package Tailored benefits make a real difference.
- That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
- You can design the package to suit you and your lifestyle.
Your core benefits include
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. Ready to connect for good and help shape the future?