About this role
Job Description
We are seeking an experienced Business Programme Manager to lead strategic initiatives across StarHub’s enterprise business. You will manage cross-functional programmes, align business and technology teams, and establish the governance and performance measures needed to deliver business outcomes.
Key Responsibilities
- Programme planning and delivery: Define programme scope, timelines, success criteria and delivery plans.
- Lead programmes from planning through implementation and post-launch review.
- Stakeholder management: Act as the central contact for executive sponsors and delivery teams.
- Translate business objectives into actionable plans and provide business cases, dashboards and executive updates.
- Performance and insights: Measure KPIs, return on investment, adoption and business impact.
- Use data to recommend improvements and develop reporting frameworks.
- Process improvement and change: Identify process gaps, drive improvements, and work with stakeholders on training and enablement to support adoption.
Qualifications
- Degree in Computing, Business or a related discipline, or equivalent professional experience.
- At least 8 years’ relevant experience in customer experience, CRM, digital transformation, enterprise applications or business programme delivery.
- Experience delivering customer-facing platforms , such as customer portals, CRM, e-commerce, digital service channels or customer support systems.
- Demonstrated involvement in at least two substantial cross-functional transformation initiatives delivered to launch , with clear examples of personal responsibility and outcomes.
- Experience improving customer journeys through changes to both legacy systems and operational processes . Ability to translate business needs into requirements and coordinate delivery across business users, technology teams and external partners.
- Experience supporting user adoption and measuring customer or operational improvements.
- Familiarity with Agile delivery, reporting tools and responsible use of AI tool.
- Strong analytical, communication and stakeholder management skills, including the ability to present recommendations to senior management.
- Ability to travel when required for programme delivery.
- Experience in enterprise ICT, telecommunications or managed services is an advantage.