About this role
INTRODUCTION At Burberry, our people and culture underpin how we deliver for our customers and our brand. We are building a high-performance culture that encourages creativity and collaboration, and enables colleagues to do their best work. Guided by our reimagined purpose, To Embrace the Elements with Open Arms, we bring together diverse perspectives, skills and expertise to create exceptional luxury products and experiences. Our purpose also informs the standards of behaviour we expect, how we lead and how we make decisions across the business.
JOB PURPOSE We are hiring a Stockroom Manager to lead the back-of-house operation within our Bond Street store, ensuring stock moves efficiently and accurately through a fast-paced luxury retail environment. You will lead a small stockroom team, creating an organised and high-performing operation that enables our client-facing teams to deliver an exceptional Burberry experience. From stock flow and replenishment to aftersales and loss prevention, this role is central to maintaining strong operational standards and supporting the performance of the store.
RESPONSIBILITIES
- Lead, coach and develop a small stockroom team, effectively managing resources and priorities to deliver strong operational standards and support the wider store.
- Own the day-to-day stockroom operation, optimising space, stock organisation and stock movement to maximise productivity, accuracy and availability.
- Manage deliveries, dispatches, omnichannel activity, stock pull-back and front-of-house replenishment, ensuring product and non-stock items are available when required.
- Oversee aftersales operations, including alterations, repairs and personalisation, coordinating effectively with on-site tailors and external partners to support an elevated client experience.
- Partner with the Store Manager, Retail Standards and Operations teams across stock loss, asset and profit protection, facilities, maintenance, Health & Safety and store procedures.
- Maintain strong stock control and operational processes, proactively identifying opportunities to improve efficiency, reduce shrinkage and support the commercial performance of the store.
PERSONAL PROFILE
- Previous stockroom or back-of-house experience within a fast-paced premium or luxury retail environment , with a strong understanding of high-volume stock operations.
- Previous experience leading and developing a small team , with the ability to organise resources and create clear priorities in a busy environment.
- Strong stock management and operational knowledge, ideally including deliveries, replenishment, transfers, dispatches, inventory and omnichannel activity.
- Highly organised with excellent attention to detail and the ability to balance multiple operational priorities.
- A proactive and solutions-focused approach, with the confidence to work closely with store leadership, client-facing teams and operational partners.
- Strong understanding of how an efficient back-of-house operation contributes to stock accuracy, store performance and an exceptional luxury client experience.
FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. We are committed to fostering an inclusive workplace and providing an accessible recruitment process. If you require any reasonable adjustments during the application or recruitment process, please let us know.