About this role
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we’re looking for talented individuals to join our team and make a difference.
About the role
We are seeking a Product Delivery Tooling Optimisation Lead to drive the assessment, governance, and optimisation of our software engineering tooling landscape. This is a highly visible role focused on improving tooling effectiveness, data quality, operational efficiency, and the adoption of scalable technology solutions.
Key responsibilities
Assess the current tooling landscape, identifying opportunities to improve efficiency, reduce duplication, and optimise costs. Develop recommendations and implementation plans to enhance tooling governance, controls, and overall effectiveness. Create and manage a prioritised roadmap of tooling initiatives, ensuring clear outcomes, milestones, and success measures. Establish and maintain governance standards for product delivery and collaboration tools. Drive improvements in data quality, reporting, and analytics to support informed business decision-making.
Monitor tooling usage, licence utilisation, and access management processes to ensure effective administration. Partner with stakeholders across technology and business teams to deliver tooling improvements and adoption. Lead service management processes related to tooling requests, enhancements, and issue resolution. Identify and deliver opportunities for automation and AI-enabled efficiencies where appropriate. Provide regular updates and recommendations to senior stakeholders on tooling performance and optimisation opportunities.
About you
Proven experience leading tooling, technology, or operational optimisation initiatives within a complex organisation. Strong understanding of governance, data quality, process improvement, and service management principles. Experience working with product delivery and collaboration platforms, including administration or governance responsibilities. Excellent stakeholder management skills with the ability to influence and collaborate across multiple teams. A pragmatic and analytical problem solver who can translate strategic objectives into measurable outcomes.
Benefits
Competitive salary and incentive scheme Warm, supportive, and open company culture An opportunity to thrive in a global environment Hybrid working: 3 days in the office Birthday holiday and option to purchase additional annual leave Comprehensive
Benefits Package
Private Pension, Private Medical Insurance, Life Assurance and more Our address: 566 Chiswick High Rd, London W4 5YE #Europe #LI-AG1 By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025. 13,000 experts | 1,200+ locations | 90 countries | 110+ languages Start your journey with us today.