About this role
- 1. Role Information ob Title Specialist GBS HR Services Department / Function GBS / H2R PA Direct Reporting Line Team Lead / Manager Location Dalian Job Grade / Level P2 Number of Personnel Managed N/A 2. Purpose & Overall Relevance for the Organisation Purpose Statement Global Business Services (GBS) powers adidas with operational excellence, by delivering services from hubs-to-markets, strengthening partnerships and accelerating automation. GBS Commitment is to create value and drive adidas' success.
- Ensure the accurate and timely execution of core operational activities within the GBS Center, in compliance with GBS policies, procedures, and guidelines.
- Demonstrate ownership and accountability for the effective delivery of activities within the assigned service area, working independently with minimal supervision.
- Support organizational effectiveness by identifying, driving, and communicating process improvement opportunities to enhance operational efficiency, service quality, and compliance.
- The position supports the delivery of HR Services by performing HR administrative and operational activities accurately, efficiently, and in compliance with company policies and local regulations.
- Ensure high-quality employee lifecycle support through effective process execution, data maintenance, stakeholder support, and service excellence while contributing to continuous improvement initiatives within the HR Services organization.
- 3. Key Responsibilities Process Operation Independently execute HR administrative processes across Hiring Administration, Exit Management, Organizational Data Management, People Data Management, Document Management, Employee Inquiries, and country-specific HR administration activities.
- Process employee lifecycle transactions accurately and efficiently, meeting SLAs, quality standards, policies, regulations, and internal controls.
- Handle standard and moderately complex cases, providing timely resolution and effective stakeholder communication.
- Maintain employee and organizational data and documentation, ensuring integrity, accuracy, confidentiality, and compliance.
- Investigate discrepancies, identify root causes, and resolve operational issues within established authority levels.
- Manage workload and priorities while supporting audits, compliance reviews, and data quality validation.
- Process improvement, Automation and AI Identify root causes and support process standardization, control enhancements, and measurable improvements; escalate key risks and issues.
- Proactively identify and implement automation and AI opportunities to optimize processes and improve operational performance.
- Project Management Deliver assigned workstreams in cross-functional projects and process improvement initiatives on time.
- Team Management N/A 4.
- Key Relationships Relationship HR Services Team HR Business Partners, Country HR Teams, and COEs Line Managers and Employees GBS Functions HR Service Vendors and Third-Party Providers Government and Regulatory Authorities, where applicable 5.
- Knowledge, Skills and Abilities Operation knowledge Good knowledge of HR Operations and end-to-end employee lifecycle administration.
- Strong working knowledge of Hiring Administration, Exit Management, Organizational Data Management, People Data Management, Document Management, and Employee Inquiry processes.
- Working knowledge of HR policies, labor regulations, data privacy, compliance requirements, and standard controls.
- Understanding of Shared Services delivery models, SLAs, quality standards, and case management practices.
- Communication Manage stakeholder communication and routine issue resolution effectively.
- Customer Service Anticipate stakeholder needs and proactively improve service quality.
- Automation & AI Skills Use Excel, SAP, Power Query, and AI tools effectively.
- Identify digital opportunities to improve reporting and efficiency.
- Leadership N/A 6.
- Requisite Education and Experience / Minimum Qualifications Education Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
- Professional HR certifications are considered an advantage.
- Work Experience 3–8 years of relevant experience in HR Operations, HR Shared Services, Workforce Administration, or a related HR function within a multinational or shared services environment.
- Experience independently managing employee lifecycle processes and resolving complex transactions and inquiries.
- Experience in process improvement, standardization, or digital transformation, with the ability to manage priorities and meet service commitments.
- System / Tool Experience Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
- Working experience with SAP HCM, SAP SuccessFactors, case management, workflow, and service management platforms.
- Familiarity with reporting, data analysis, automation, and AI-enabled HR solutions.
- Language Requirement Strong written and spoken English for effective regional and global collaboration.
- For positions supporting Japan or Korea, proficiency in the relevant local market language (Japanese or Korean) is required.