About this role
What we do Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on. We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.
Purpose The International Committee of the Red Cross (ICRC) is looking for a Protection Data Manager based in Bishkek.
The Protection Data Manager in Kyrgyzstan supports and monitors subset of the Protection data management processes to enable evidence-based decisions and improvements in the area of data entry, quality, support and analytics. He/she also supports the work of the Protection department, working as a Protection Field Officer, thus contributing to the implementation and monitoring of ICRC protection activities and fosters understanding of the ICRC’s mandate and work. Accountabilities & functional responsibilities Under the supervision of the Protection Field Officer, the main tasks of this position will be: Manages & organises the data update in dedicated CRM Database used for case management of individual cases of beneficiaries, and maintains Data Entry Procedures up-to-date; Contributes to the implementation of protection activities within the ICRC mission in Kyrgyzstan, especially on questions related to Protection of Family Links (PFL), Ensure timely, accurate, and confidential follow-up of individual cases in the best interests of enquirers and beneficiaries, including referrals to relevant organizations when appropriate.
Receive, process, and ensure appropriate follow-up of requests from beneficiaries in compliance with ICRC standards and procedures, collect tracing cases from enquirers as required. Compiles protection statistics for internal analysis and external reports; Contributes to the identification and analysis of the needs of the families in terms of tracing, in cooperation within the protection and/or Protection team members, and proposes action to address them; Will lead the migration from one database to another for Kyrgyzstan to ensure readiness to transfer to the new system.
Ensures that all individual cases are followed up accordingly and in a timely manner and according to guidelines; Carries out Technical Management of the Database (evaluation of needs, access rights in accordance with security standard, etc.); Checks the relevance and quality of the data collected and updated, ascertains if anything is missing in respect of an individual case or an issue, and asks for the necessary additional information; Ensures adequate screening of the new tracing requests and Red Cross Messages collected for Data quality.
Ensures a correct and timely follow-up by the team of all individual cases. Establishes and reviews Data Entry Procedures; Provides support and training to the National Society of Kyrgyzstan (RCSK) on case management, data inputs and the data control of their database Supports Protection and ICRC teams when needed to conduct needs assessment, field trips and organise events. Desired profile and skills Strongly motivated by humanitarian work, with a capacity to engage, persuade and influence others. This role requires key competencies of Teamwork and Collaboration, Accountability, Leadership, Beneficiary and Client Focus, People Management and Representing the ICRC.
What we offer
Working at the ICRC is a rewarding experience in a humanitarian and multicultural environment. We offer opportunities for professional development as well as attractive social benefits. We will also provide a competitive salary together with opportunities for in-house training.
Additional information Working rate: Full-time Starting date: As soon as possible Location: Bishkek Job level: B2 Type of position: Resident Application deadline: 22 November 2026 Only citizens of Kyrgyzstan are eligible to apply. Foreign candidates must hold a valid residence and work permit in Kyrgyzstan to be considered.
Our values At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviours based on these shared values.
For more information on the ICRC values, please visit this page . Reports to (role) Protection Field Officer Education and Professional experience required University degree in social sciences or equivalent in a relevant field (e.g., Data Management, Information Management, related discipline). 3 - 5 years of overall professional experience for instance as Program or Project Officer in in the field of humanitarian/social/political/economic science or similar or in other national/international organizations or in the private sector; Fluent command of spoken and written English, Kyrgyz and Russian; Very good computer literacy; including management of CRM database; Basic coding skills would be an asset (e.g. Python); Capacity to adhere to and to implement procedures; Availability for regular missions and trips within the country; Excellent communication skills; Good negotiation skills; Red Cross/Red Crescent experience would be an asset.