About this role
SUMMARY OF DUTIES
- Responsible for providing interpretation, translation and customer service support for patients and visitors.
- The roles serve as a communication bridge between patients, doctors, nurses and hospital services to ensure smooth coordination, excellent patient experience and efficient healthcare service delivery.
- The position also supports the hospital’s health tourism initiatives and international patient services.
MAIN RESPONSIBILITIES
- 1. Provide interpretation services for patients during consultations, admissions, investigations, procedure and discharge processes.
- 2. Translate medical reports, consent forms, hospital documents, marketing materials and correspondence to English/Malay and vice versa.
- 3. Assist patients with registration, appointment arrangements, admission, billing and discharge procedures.
- 4. Serve as the main liaison officer for patients and their families during their stay in the hospital.
- 5. Respond to customer inquiries, complaints, and feedback professionally and promptly.
- 6. Coordinate appointments, investigations, procedures, transportation, accommodation and follow-up arrangement for international patients when required.
- 7. Support the Health Tourism services in handling communication with agencies, embassies, insurance companies and business partners.
- 8. Assist in promoting hospital services to markets through customer engagement and, marketing activities.
- 9. Participate in hospital events, exhibitions, roadshows and promotional activities related to health tourism.
- 10. Maintain proper records, reports, patient documentation and services correspondence.
- 11. Ensure confidentiality of patient information and compliance with hospital policies and procedures.
- 12. Provide administrative and operational support to the Business Growth &
Marketing Services as assigned by the Management.
- 13. To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994 :-
- To take reasonable care at work for the safety of yourself and other persons.
- To cooperate with your employer or any other person in the discharge of any duty.
- To wear or use any protective equipment or clothing provided by the employer
- To comply with any instruction or measure on occupational safety and health.
- 14. Participate actively in any other new service that is introduced
- 15. Ensure all policies and procedures of ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 are adhered to and records maintained, if and when programs are implemented.
- 16. Ensure to actively participate in all 5S activities
- 17. Ensure the policies on patients and family’s right are addressed at all times.
- 18. Ensure compliance to Patient Safety Goals as safety improvement measure recommended by World Alliance for Patient Safety (2008)
- 19. Ensure adhere to Standard People Practice (SPP)
- 20. Ensure PDPA form signed by the patient.
- 21. To perform any other duties as and when required by the management.