About this role
JOB DESCRIPTION
- Responsible for generating final bills for all Outpatient, Inpatient, and Day Case patients in a timely manner.
- Ensure that all cash-paying patients have fully settled their bills upon generating the final bill. For cases with outstanding amounts, prepare a Letter of Undertaking (LOU) after approval from top management, following KPJHQ SOP guidelines.
- Credit bills (Insurance, TPA, Panel, Corporate Guarantee Letters) must be supported by valid guarantee letters. Any uncovered items should be collected upon issuing the Final Guarantee Letter (FGL).
- Attach all supporting documents accurately and accordingly.
- Submit original documents to the Back Support Office on the next working day upon completion.
- Update all systems to complete the entire patient episode cycle.
- Maintain a good relationship with patients and their guardians.
- Responsible for issuing official receipts, debit notes, credit notes, refunds, and return notes for transactions related to patient bills.
- Prepare daily collection reports and ensure that all collections are deposited through the Cash Deposit Machine (CDM) in accordance with KPJ Group policies.
- Address patient or guardian queries related to billing matters.
- Prepare reports for management review.
- Responsible and accountable for performing duties as required, in compliance with KPJ Group policies, working instructions, and standard operating procedures (SOP).
JOB REQUIREMENT
Education : Minimum SPM or equivalent
Knowledge and Experiences
- 2 year workings experience in the healthcare industry will be an advantage
Skills & Competencies
Special skills required
- Computer literate and knowledge of computerized accounting software will be an added advantage
- Good written and communication skills in Bahasa Malaysia and English are essential. Knowledge in written and spoken Mandarin would be an advantage
Personal attributes
- Good personality, pleasant individual and a team player
- Able to work independently, work well under pressure and with tight deadlines