About this role
MAIN RESPONSIBILITIES
Travel Retail (TR) Account Management & Commercial Strategy (70%)
- TR Commercial Performance: Continuously track sell-in, sell-out, and inventory turnover across all regional TR partners and airport POS (including Hong Kong, Macau, Bangkok, Taipei, Sydney, Japan, Hainan, and Singapore Changi).
- Stock Optimization: Negotiate and execute proactive stock mechanics with TR partners - including stock swaps, re-allocations, and inventory buy-backs, to optimize sell-through and protect margins.
- Commercial Incentives: Design, propose, track, and evaluate ROI on partner incentive schemes to drive frontline motivation and partner sell-in.
- TR Store Openings, Renovations & Closures: Lead operational, visual merchandising, stock setup, and staff onboarding execution for all new store openings, pop-ups, renovations, and closures across regional TR locations.
- Frequent Market Audits & Field Presence: Conduct regular solo field trips across all regional TR POS to evaluate partner performance, audit visual standards, and align frontline teams.
Direct Market (DOS) Field Driving & Target Alignment (30%)
- Budget-to-Target Allocation: Support the translation of approved annual and seasonal corporate budgets into actionable monthly and daily sales targets for stores in Hong Kong and Macau.
- On-the-Floor Coaching & Field Driving: Spend dedicated time on the boutique floor, conducting live co-selling, handling client objections, and coaching SAs and Watch Ambassadors on high-ticket timepieces and complex horological complications.
- Store Relationship Tracking: Maintain close touchpoints with Universe Managers and Watch Ambassadors to monitor real-time sales pacing and implement mid-month commercial adjustments whenever needed.
Trade Events, HQ Alignment & Regional Representation
- Buying Trip (Paris): Represent regional markets during buying trip, leading training and commercial discussion flows.
- Watches & Wonders (Geneva): Attend annual novelties launches alongside the Regional Manager to absorb technical product knowledge and build commercial selling pitches for regional teams.
REQUIREMENTS
- Min. 6 years’ experience in commercial driving, retail operations, or sales development experience within luxury retails.
- Strong numeric sense and logical thinking, familiar with budgeting and incentive mechanism
- Presentable, strong negotiation and communications skills
- Deep understanding of high watchmaking, technical complications, and luxury selling ceremonies (experience as a former Watch Ambassador or Store Manager is a strong advantage)
- Fluent in English and Chinese (Mandarin and Cantonese)
- Willing to travel (~40 – 50%, including Macau, Taiwan, Japan, Thailand, Singapore, Hainan, Europe)
*Candidate will less experience may be considered for Assistant Manager role.