About this role
- Manage day-to-day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents, follow up with merchants for documentation and successfully defending the merchants from chargeback thru pro-active alerts and effective training.
- Perform all level recon of funds position, balancing and reconciliation and corrective action on daily basis
- Preparation and submission of accurate and timely postings of entries to respective GLs, analyze disputes, reversals, knocking off, exceptions and alert stakeholders on timely basis, with/on pendency or variations
- Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions; develop, recommend and implement policies and procedures related to internal and external financial reporting, monitoring and analysis, merchant training etc.
- Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives; identify and implement revisions in accounting procedures or systems to increase efficiency of workflow, to reduce time and cost of accounting functions in order to increase card business revenue.
- Develop processes and controls to reconcile chargeback accounts, recoveries, charges and publishing of monthly MI on the effectiveness of chargeback process.
- Timely and quality response to merchant queries/complaints/service requests
- Monitor daily rejects and processing within settlement time frame to ensure no financial loss
- Ensuring compliance with the bank’s internal control and compliance requirements, card schemes compliances, regional switch regulations.
- Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure all functions are performed with zero errors and within expected TATs
- Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
- Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
- Ensure the documents are completed in all respects
- Perform all system related and negative checks
- Raise exceptions and seek compliance approval wherever required
- Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
- 1-3 years of cards domain/multi-discipline banking experience.
- Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
- Strong knowledge on MS Office tools, MIS reporting and analysis
- Hands on experience in any card management system