About this role
The role delivers information technology solutions to fulfill business and functional requirements. Responsible for the conversion of business requirements to technical specifications, delivery and post implementation maintenance activities.
As a manager, you will be responsible for providing technical and production support for ATM, ITM, TCR and Self-Service Banking Channels, Instant Payment Network systems, ensuring high availability, stability, security, and performance of ATM applications and supporting platforms. The role covers incident resolution, monitoring, application deployment, infrastructure coordination, DR activities, and implementation of new ATM functionalities.
As a manager, you will collaborate with Infrastructure, Digital Product Owners, Switch, Cards, ecosystem owners, and vendors to manage change delivery and Run-the-Bank operations while ensuring production stability. You will oversee production incident management and conduct impact assessments for new changes to proactively identify risks and prevent service disruptions.
Key Result Areas: --
- Conduct system analysis and development in response to user requirements, project involvement or changing technologies.
- Design and develop information technology solutions making specific determinations about system performance.
- Monitor applications to ensure adequate system resources to process at production standards.
- Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.
- Perform regular analysis of system logs and resource utilization to ensure system health and stability.
- Support the periodic execution of Disaster Recovery (DR) activities.
- Provide L2/L3 production support for NCR ATM and self-service channel applications.
- Support SIT, UAT, pilot, and production implementation activities.
- Prepare and validate deployment plans, implementation steps, and rollback procedures.
- Coordinate ATM application/software deployments across the ATM estate.
- Support security patches, Windows Gold Build updates, certificates, and application upgrades.
- Maintain appropriate technical documentation and operational procedures.
- Work closely with NCR/vendor teams for product defects, upgrades, fixes, and enhancements.
- Perform continuous monitoring of ATM applications, services, infrastructure, and interfaces.
- Support ATM security hardening, endpoint security, OS patching, and vulnerability remediation.
Knowledge, Skills and Experience
- Good knowledge of Banking domain & systems, including payments, communication platforms and self-service channels.
- Hands-on experience supporting NCR ATM/Self-Service solutions.\
- Experience with Java/J2EE, .NET, VXML, APIs, SQL, Windows, Kubernetes, and ELK.
- Good understanding of ATM transaction flows and integration with switch/host and core banking systems.
- Ability to work on Oracle, SQL Server, PL-SQL, MongoDB knowledge mandatory.
- Good knowledge in Core Java with external systems integration like DB/Web services/Restful service.
- Good knowledge in Apache/Tomcat or any other web server.
- Good knowledge of Payments Gateways.
- Postilion or equivalent payment/ATM switch knowledge.
- Ability to review and understand system documentation.
- Good verbal and written communication including ability to prepare system documentation.
- Ability to interpret solution documentation and identify areas of concern and recommend approach.
- Ability to manage production supports and manage the support stakeholders.
- 8+ years programming and support experience with 3+ years project work in a relevant domain.
- Computer Science degree or equivalent.