About this role
Executive ‐ System Process and Adoption (META CI)
(Based at Ratmalana)
The Bodywear Value Stream of MAS Holdings delivers end-to-end design, innovation and manufacturing solutions across lingerie, swimwear and next-to-skin categories. It brings together broad expertise in fit, comfort, performance and aesthetics to serve leading global brands at scale.
With design and innovation hubs in Sri Lanka, the USA, Canada and Hong Kong and manufacturing operations across Sri Lanka, Bangladesh, India, Vietnam, Indonesia and Kenya, Bodywear offers a diverse portfolio spanning bras, briefs, shapewear, sleepwear, performance bodywear and Olympic grade swimwear. The value stream portfolio includes Victoria’s Secret, Calvin Klein, Marks & Spencer, Triumph, Speedo and Aerie. Positioned as a global centre of excellence, the Bodywear Value Stream combines advanced product innovation, technology-led solutions and operational scale to meet evolving consumer expectations across intimate and swim categories.
Embark on a journey of change with MAS, by joining the Bodywear team as Executive ‐ System Process and Adoption. We are on the lookout for a dedicated individual to supporting the effective adoption and sustained use of Meta CI workflows within their assigned functional areas following go-live. They bring strong business-process knowledge and hands-on Workflow & SAP transaction experience to support end users, reinforce new ways of working, identify adoption and operational challenges, and enable ongoing user readiness, knowledge transfer, and process stabilization.
KEY RESPONSIBILITIES
- Support end users in adopting the new SAP processes, workflows, integrations, and ways of working within their functional area.
- Reinforce correct use of the system and ensure users follow the agreed business processes and standard operating procedures.
- Act as the first point of support for users by addressing common process and system queries and escalating unresolved issues to SMEs.
- Identify and report recurring user issues, process gaps, usability concerns, and adoption barriers observed during day-to-day operations.
- Support post-go-live stabilization by validating that business processes and workflows are operating effectively in the live environment.
- Provide ongoing coaching, demonstrations, refresher sessions, and knowledge sharing to strengthen user confidence and capability.
- Gather user feedback and adoption insights and communicate improvement opportunities to SMEs, Solution Architects, and the project
QUALIFICATIONS & SKILLS
- 1-2 Years of Experience Merchandising or Front-End Operation
- Bachelor's degree in business administration, Information Technology, Supply Chain Management, Engineering, Management, or a related field.
- Professional certification in SAP (preferred but not mandatory).
- Any qualification related to Process Improvement, ERP Systems, or Project Management would be an advantage.
- Good Analytical mindset