About this role
- Maintaining Documentation for all the process and providing solution
- Following up the tickets
- Major Task is getting purchase return task from partners
- Answering calls & e-mails from distributors
- On Board Visit and providing training for new Distributors OBM Submission Task for MDD in DMS Connect Every Month 1st Week
- New installation and Implementation training to the distributors
- New Release training for all application to all the partners
- Smart DOST trainings for all the partners(Dealers/TSE/ABM)
- EPOS installation and training to the dealers
- GMCS Support
- Partner PO Portal Issues Support
- Handling Escalation at front end
- Helping MIS Team for data Preparation
- RBIM Related Queries
- Helping the Partners (Distributors / Dealers/ABM/TSE) who are calling related to queries
- S2p2 &SPP Order Placing process wise and project wise
Piloting for new project for all application
- Following up the tickets
- Answering calls & e-mails from distributors
- GMCS Support
- Partner PO Portal Issues Support
- Handling Escalation at front end
- Helping MIS Team for data Preparation
- RBIM Related Queries
- Following up the tickets
- Answering calls & e-mails from distributors
- GMCS Support
- Partner PO Portal Issues Support
- Handling Escalation at front end
- Helping MIS Team for data Preparation
- RBIM Related Queries