About this role
A Desktop Support Engineer manages computer hardware, operating systems, and software applications while providing on-site or remote technical assistance to end-users.
Hardware & Peripherals: Troubleshoot, repair, and maintain desktops, laptops, printers, and office equipment.
Software & OS: Install, configure, and update Windows, macOS, or Linux operating systems and enterprise applications
User & Access Management: Administer Active Directory, reset passwords, and manage VPN or Microsoft 365/Google Workspace accounts
Ticketing & Escalation: Log, track, and resolve IT service requests via helpdesk ticketing systems, escalating complex network or server issues to Level 2/3 teams
Technical Stack: TCP/IP, DNS, DHCP, Active Directory, Office 365, endpoint security/antivirus, and basic cloud/server monitoring.
Soft Skills: Strong problem-solving, active listening, and customer-service focus
Graduate