About this role
A1 to A3
- Average PMI (last 6 months)/PMS rating 3 and above
- 2 years in current role
- No Warning Letter issued in the past 6 months
- Mandatory E-learning courses certified wherever applicable
A2 to A3
Or
P1 to P2
- 1 year of exp in the current role
- Mandatory E-learning courses certified wherever applicable
Key Responsibilities
- Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets.
- Monitor team performance and provide regular feedback and coaching.
- Handle escalated customer cases and ensure timely resolution.
- Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions.
- Ensure adherence to regulatory and internal compliance guidelines.
- Coordinate with cross-functional teams (e.g., Field Collections) for account resolution.
- Conduct regular team meetings, training sessions, and performance reviews.
Required Skills & Qualifications
- Minimum 1–2years of experience in collections as a caller.
- Strong leadership, communication, and interpersonal skills.
- Ability to analyse data and drive performance through insights.
- Proficiency in MS Excel and CRM tools.
- Fluency in Malayalam Or Tamil and English.
Eligibility Criteria
- Open to internal employees who meet the experience and performance criteria.
- Should have completed at least [1 Year] in the current role.
- No active disciplinary actions or performance improvement plans.
Graduation