About this role
Job summary
We are looking for an experienced, commercially minded Senior Café Supervisor to join Jewish Cares Hospitality team, based at Taubels Café in Golders Green. This is a newly created leadership role, offering the opportunity to help shape and develop café operations across three locations: Michael Sobell Jewish Community Centre, Selig Court and Wohl Court.
Working closely with the Hospitality Business Manager and other Café Supervisors, you will lead and support front-of-house operations, developing and coaching colleagues to deliver consistently high standards of customer service, food quality and hospitality. You will help create a welcoming experience for residents, tenants, members, visitors and colleagues, while promoting consistency, sharing best practice and encouraging effective communication across the cafés.
You will also have an important role in driving commercial performance, monitoring sales and income, identifying opportunities to improve efficiency and leading the implementation and effective use of EPOS/POS systems. Working collaboratively with Finance, Hospitality and Compliance colleagues, you will ensure accurate reporting and maintain high standards of food safety, allergen management, retail compliance and health and safety.
We are looking for someone with proven experience in café, restaurant or hospitality supervision, strong commercial awareness and excellent leadership and coaching skills. Experience with EPOS/POS systems and interpreting sales data is important. A hospitality or customer service qualification, supervisory or leadership qualification and Level 3 Food Hygiene qualification are essential, although Food Hygiene Level 3 can be obtained if not already held.
This is a permanent position paying £36,500 per annum, working 40 hours per week, five days out of seven, including some weekends. Usual working hours are 8am4.30pm.
Main duties of the job
Are you an experienced hospitality supervisor with the commercial awareness and leadership skills to take our café operations to the next level? We are looking for a Senior Café Supervisor to lead and develop front-of-house teams across three Jewish Care locations in Golders Green. You will champion excellent customer service, coach and motivate colleagues, drive sales and operational performance, and lead the effective use of EPOS/POS systems. Working closely with the Hospitality Business Manager and fellow Café Supervisors, you will help deliver a consistent, welcoming experience while identifying opportunities to improve and grow our services. Permanent position paying £36,500 per annum, 40 hours per week, five days out of seven, including some weekends.
About us
Jewish Care is the largest health and social care charity serving the Jewish community in London and the South East. Every week, our services support more than 12,000 people, delivered by over 1,200 dedicated colleagues across residential care, nursing, retirement living, community support, social work, and mental health services.
We provide care that is Jewish at heart, supporting older people and their families every step of the way while welcoming colleagues from all backgrounds. Guided by our values of Excellence, Integrity, Innovation, Compassion, and Inclusiveness, we are committed to delivering high-quality services where people feel valued, respected, and able to live meaningful lives.
Job description
Job responsibilities
Ready to lead, inspire and make a difference in hospitality? We are seeking Seeking a Senior Cafe's Supervisor.
Based at our Taubels Caf in Golders Green, you will work closely with the other Caf Supervisors to share best practice, promote consistency and encourage effective communication across our cafs.
You will work 40 hours per week, 5 days out of 7, including some weekends. Your usual working hours will be 8.00am 4.30pm.
About the Role
We are looking for an experienced and commercially minded Senior Caf Supervisor to lead and develop our caf operations across three Jewish Care locations.
This is an exciting opportunity to take on a newly created leadership role, supporting caf teams to deliver consistently high standards of customer service, food quality and operational excellence.
Working closely with the Hospitality Business Manager, you will oversee front-of-house operations, develop and coach colleagues, and ensure a consistent and welcoming experience for residents, tenants, members, visitors and colleagues across all three sites.
You will also play a key role in developing our hospitality services, driving commercial performance and leading the implementation and effective use of our EPOS/POS systems to improve sales reporting, operational efficiency and the customer experience.
What You'll Be Doing
- Lead and support front-of-house caf operations across Michael Sobell Jewish Community Centre, Selig Court and Wohl Court.
- Develop, coach and motivate Caf Supervisors and front-of-house teams, promoting a positive and customer-focused culture.
- Champion excellent customer service and ensure consistency in service standards, products, pricing and promotions.
- Monitor sales, income and operational performance, identifying opportunities to improve commercial results and efficiency.
- Lead the implementation and ongoing development of EPOS/POS systems, supporting colleagues with training and effective use.
- Work collaboratively with Finance, Hospitality and Compliance colleagues to maintain accurate reporting and high operational standards.
- Ensure food safety, allergen management, retail compliance and health and safety requirements are consistently maintained.
- Identify opportunities for continuous improvement, introducing new ideas and sharing best practice across our caf operations.
What We're Looking For
You will have proven experience supervising hospitality, caf or restaurant operations, ideally across multiple sites, with a strong understanding of customer service, team leadership and commercial performance.
You will also bring
- Experience managing or supporting EPOS/POS systems and implementing new processes.
- Strong commercial awareness, with the ability to interpret sales data and performance reports.
- Excellent leadership, coaching and communication skills.
- Knowledge of food safety, allergen management and hospitality compliance.
- A proactive, organised and solutions-focused approach, with the ability to manage competing priorities across different locations.
- A genuine passion for delivering outstanding customer experiences and developing successful teams.
- A hospitality or customer service qualification, supervisory or leadership qualification and Food Hygiene Level 3 are essential (Food Hygiene Level 3 may be obtained if not already held).
Why Join Jewish Care?
At Jewish Care, we are proud to provide care that is Jewish at heart. Our hospitality teams play an important role in creating welcoming environments and delivering memorable experiences for the people we support.
This is an opportunity to make a real difference, bring fresh ideas to our caf services and help shape the future of hospitality across Jewish Care.
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Jewish Care
Address
Golders Green
NW11 9DQ
United Kingdom
Employer's website
https://careers.jewishcare.org/ (Opens in a new tab)