WorkWell Administrator @ FedBucks Ltd

Job summary

WorkWell Administrator

Location: Princes Risborough Head Office & and travel to business locations in Buckinghamshire where needed

Hours: 37.5 hours per week covering 5 days

Employment Type: Fixed Term until March 2029

Salary: £25,545 per annum dependent on experience

Main duties of the job

Make a Difference with WorkWell.

We are looking for an organised, proactive and people-focused WorkWell Administrator to join our innovative WorkWell service.

As the first point of contact for participants, employers and partner organisations, you'll play a vital role in ensuring the smooth day-to-day operation of the WorkWell Hub. Working closely with our Occupational Health Advisor, Social Prescribing Link Workers and wider multidisciplinary team, you will help deliver a high-quality service that supports people to improve their health, wellbeing and employment outcomes.

About You

You will have

• Previous experience in an administrative or coordination role
• Excellent organisational and prioritisation skills
• Experience managing diaries, meetings and databases
• Strong IT skills and attention to detail
• Experience handling confidential information
• Excellent written and verbal communication skills
• A professional, approachable and adaptable attitude

What We Offer

• A supportive and friendly working environment
• Ongoing training and professional development opportunities
• The opportunity to make a real difference to local communities
• A varied and rewarding role within an innovative healthcare organisation

Benefits

• Works Pension
• 25 days leave on commencement of employment
• Bank holidays in addition to annual leave
• Employee Assistance Programme

About us

About FedBucks

FedBucks is a not-for-profit GP federation of 44 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Job description

Job responsibilities

Key Duties and Responsibilities

Administrative Support

• Provide administrative support to the Occupational Health Advisor and WorkWell team.
• Manage diaries, appointments, meetings and correspondence.
• Prepare reports, meeting papers and documentation.
• Organise and support MDT meetings, including agenda preparation and minute taking.

Referral and Case Management Support

• Receive, process and monitor referrals from a range of referral partners.
• Register participants on the WorkWell case management system.
• Maintain accurate participant records and electronic files.
• Coordinate appointments, reviews and follow-up contacts.
• Support tracking of participant progress and outcomes throughout the WorkWell pathway.

Data and Performance

• Maintain accurate records within the WorkWell CRM system.
• Review and maintain Data dashboard
• Support data collection, KPI monitoring and reporting requirements.
• Produce routine activity and performance reports.
• Contribute to audits, quality assurance and service evaluation activities.

Communication and Partnership Working

• Act as a first point of contact for service enquiries.
• Liaise with healthcare professionals, employers, DWP, local authorities, VCSE partners and participants.
• Support effective communication across the multidisciplinary team and partner organisations.

Governance and Information Management

• Ensure compliance with Information Governance, GDPR and confidentiality requirements.
• Support safeguarding processes and reporting procedures.
• Maintain accurate and secure records in accordance with organisational policies.

Personal Qualities

• Professional, reliable and approachable.
• Flexible and adaptable.
• Committed to equality, diversity and inclusion.
• Able to always maintain confidentiality and professionalism.
• Excellent organisational and prioritisation skills.
• Effective verbal and written communication skills.

Essential Experience

• In an administrative or coordinator role.
• Managing diaries, meetings and databases.
• Working with confidential information.
• Using electronic information systems.

What We Offer

• A supportive and friendly working environment
• Opportunities for training and professional development
• The chance to make a real difference to patient care within the local community
• Access to a diverse and rewarding role across a range of healthcare services

Benefits

Generous NHS Pension Scheme benefit from one of the UK's most valuable pension schemes, with an employer contribution of 23.7%, helping you build long-term financial security.

• 25 to 30 days annual leave, depending on length of service.
• Plus Bank holidays
• Employee Assistance Programme

Benefits

Person Specification

Skills and knowledge

Essential

• Excellent organisational and prioritisation skills.
• Effective verbal and written communication skills.
• Strong attention to detail and data accuracy.
• Ability to work independently and as part of a team.
• Excellent customer service and interpersonal skills.

Qualifications

Essential

• GCSE English and Maths (or equivalent).
• Business Administration qualification or equivalent experience.
• Competent in Microsoft Office applications.

Experience

Essential

• Experience in an administrative or coordinator role.
• Experience managing diaries, meetings and databases.
• Experience working with confidential information.
• Experience using electronic information systems.

Desirable

• Experience within NHS, health, social care or community services.
• Experience supporting multidisciplinary teams.
• Experience using case management or CRM systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Fedbucks Ltd

Unit D1

Regent Park, Summerleys Road

PRINCES RISBOROUGH

Buckinghamshire

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)