About this role
Job summary
Medical Administrator - Primary Care Services
Location: Princes Risborough (with occasional travel to other Buckinghamshire locations)
Hours: 37.5 hours per week, Monday to Friday
Salary: £25,545 per annum
Join Our Team and Help Deliver Outstanding Patient Care
Are you an organised, friendly and proactive administrator who enjoys making a difference?
We are looking for a Medical Administrator to join our supportive Primary Care Services team. This is a varied and rewarding role where you will work closely with patients, clinicians, GP practices and healthcare providers, helping ensure local people receive timely access to high-quality healthcare services.
Main duties of the job
Whether you have previous experience in healthcare administration or are looking to build a career within the NHS and Primary Care, we would love to hear from you.
Our team supports a range of community healthcare services across Buckinghamshire, including:
- Intermediate Gynaecology
- Phlebotomy
- NHS Health Checks
No two days are the same, and you'll play an important role behind the scenes, helping our services run smoothly and efficiently for both patients and healthcare professionals.
About the Role
As a Medical Administrator, you will provide essential administrative support across a range of clinical services. You will be responsible for coordinating appointments, supporting patient pathways, handling enquiries, maintaining records and working collaboratively with our wider healthcare teams.
About us
FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.
As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.
Job description
Job responsibilities
Key duties include
- Booking and managing patient appointments
- Communicating with patients, GP practices and healthcare providers
- Supporting referral processes and clinical administration
- Preparing documentation for clinics and appointments
- Maintaining accurate records and data systems
- Processing correspondence and patient communications
- Supporting clinicians and service teams with day-to-day administration
- Ensuring patient information is handled confidentially and accurately
Training and support will be provided for the successful candidate.
About You
We're looking for someone who
- Has previous administrative experience
- Is highly organised and able to manage competing priorities
- Has excellent communication and customer service skills
- Is confident using Microsoft Office applications
- Enjoys working as part of a team
- Has a positive, flexible and professional approach
- Is committed to delivering excellent patient care
Experience within a healthcare, NHS or GP practice environment would be advantageous, but is not essential. We welcome applications from candidates with transferable administrative skills who are keen to learn and develop.
Knowledge of EMIS Web and eRS is desirable, and full training will be provided where required.
What We Offer
At FedBucks, we recognise that our people are our greatest asset. We are committed to creating a positive and supportive working environment where colleagues can develop and thrive.
We offer
- Generous NHS Pension Scheme
- 25 to 30 days annual leave (depending on length of service)
- Bank holidays in addition to annual leave
- Employee Assistance Programme
- Health and wellbeing support
- Free parking
- Employee discount scheme
- Ongoing training and development opportunities
- The opportunity to make a meaningful difference to local patient care
Additional Information
- The role is primarily based at our Princes Risborough office.
- Occasional travel to other Buckinghamshire locations may be required.
- A full UK driving licence is required.
Benefits
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Person Specification
Skills and knowledge
Essential
- Excellent communicator face to face and via telephone
- Understanding of Medical terminology
- Able to work under pressure.
- Able to work in a changing environment.
Desirable
- EMIS System knowledge
- eRS System knowledge
Qualifications
Essential
- GCSE or equivalent in English, Maths and IT
Desirable
- Working within a medical environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
FedBucks Ltd
Address
Fedbucks Ltd
Unit D1
Regent Park, Summerleys Road
PRINCES RISBOROUGH
Buckinghamshire
HP27 9LE
United Kingdom
Employer's website
https://www.fedbucks.co.uk/ (Opens in a new tab)