About this role
Job summary
We are looking for a friendly, enthusiastic and motivated individual to join our busy and supportive practice team.
The ideal candidate will be conscientious, reliable, caring and committed to providing excellent patient service. They will have a positive attitude, good communication skills and a willingness to learn and develop within the role.
Initially, the successful candidate will be trained in all aspects of medical reception duties, gaining the knowledge and experience needed to support the smooth running of the practice.
As their skills and confidence develop, there will be opportunities to progress into a wider administrative role, taking on additional responsibilities within the practice.
We are looking for someone who enjoys working as part of a team, is adaptable and takes pride in delivering a high standard of service to our patients.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. This role will in include workflow and recalls and it is an expectation this role will progress to include more administrative duties and to support the practice manager with duties
About us
We are a friendly, supportive and caring inner-city practice located in the Meadows area of Nottingham. 5-minute walk to the train station, 2-minute walk to the tram stop. We also score highly on the last 2 National GP patient Survey.
There are currently 3 GP partners, 1 salaried GP, 1 Practice Nurse, 2 HCAs and a Phlebotomist. There is also a compliment of additional roles including 4 exceptional Social Prescribers, 2 Physiotherapists, a Clinical Pharmacist and a Health and Wellbeing Coach.
The Practice is Supported by a very experienced Management team an excellent admin, secretarial and reception team
Practice list size is currently around 5100 and increasing
High QOF achievement
TPP System One Practice
GMS Practice
Rated Good by CQC in November 2019 and subsequent remote inspections.
Member of Clifton and Meadows PCN (PCN8) which also employs 2 care co-ordinators and a digital transformation manager as well as a CD and DCD
Job description
Job responsibilities
The following are the core responsibilities of the Medical receptionist /administrator role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Action all incoming emails
Signposting patients to the correct services
Processing incoming and outgoing mail / email
Initiating contact with and responding to, requests from patients, team members and external agencies
Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
Process all DNA letters in accordance with current policy
Action tasks in the clinical system in line with policy
Read code data on SystmOne (practice clinical System)
File and store medical records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records in line with GDPR
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative queries) as necessary in an efficient manner
Carry out system searches as requested to role
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Chaperone as required
Adhere to infection control measures, procedures and protocols in line with legislation
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Experience of working with the general public
- Experience of administrative / receptionist duties
- EMIS / SystmOne / Vision user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Meadows Health Centre, Dr Jadoon, Dr Mir & Dr George
Address
1 Bridgeway Centre
Nottingham
NG2 2JG
United Kingdom
Employer's website
https://www.meadowshealthcentrenottingham.nhs.uk/ (Opens in a new tab)