About this role
Job summary
We have an exciting opportunity for a Band 3 Healthcare Support Worker to join our supportive and dedicated community team in Wandsworth.
As a Healthcare Support Worker, you will provide high-quality care for patients with health and social care needs in their own homes and other community settings. Where appropriate, care will focus on supporting patients to maximise their independence and achieve their individual goals.
Working under the guidance of a Registered Nurse or AHP and following an agreed care plan, you will deliver care tailored to each patient's needs. You will work closely with patients, families, carers and other members of the multidisciplinary team, reporting any concerns or changes in a patient's condition or abilities to ensure safe and effective care.
This role involves working independently in the community, including lone working. You will receive support and supervision, with access to out-of-hours on-call support when needed.
Working in partnership with patients, carers and colleagues, you will help ensure a person-centred approach to care that respects individual choices and preferences. You will treat all patients with dignity and respect and maintain confidentiality in line with policies and professional standards.
Working Hours are Full time (37.5 hours per week) across the service hours of Monday to Sunday 07:30 to 23:00
Please note - We are unfortunately unable to offer sponsorship for this Band 3 role.
Main duties of the job
Key Duties within this role include
- To carry out pre-defined care plans with patients in their homes, as directed by a senior support worker or qualified therapist for a range of patients promoting an enablement ethos where appropriate, ensuring that patient's safety and care is prioritised at all times.
- Provide personal care support which may include washing, dressing, light meal preparation and light domestic duties.
- To undertake, and report back on delegated clinical activities that have previously been signed competent. For example vital signs and NEWS2, routine urinalysis, glucose monitoring, venepuncture, medication administration, gait/mobility training, falls prevention awareness groups, increasing independence through activities of daily living.
- To report back to the allocated Registered Nurse or Allied Health Professional, and document effectively care tasks undertaken, progress made, outcomes of intervention and any concerns regarding patients health, wellbeing or ability and to discuss when modification of care plans may be necessary as part of a structured clinical supervision system.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Please see attached Job Description and Person Specification for full roles and responsibilities.
Person Specification
Qualifications
Essential
- Higher Professional Diploma in Health and Wellbeing (NVQ/QCF - Level 3) or
- A recognised equivalent course
- Willingness to undertake further training as appropriate
Desirable
- GCSE grade A-C or equivalent in English and Maths
- Registration with the national regulatory body (when it becomes available).
Experience
Essential
- Experience of working in a health or social care setting
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook ) with experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
Desirable
- Experience of working as part of a team
- Experience of working in a customer service role
- Experience with the NHS patient information database (Rio, CIS)
Skills
Essential
- Knowledge of NHS
- Understanding of the need for confidentiality and management of sensitive records
- An awareness of risk management.
- Knowledge of multi-agency services available and processes for referral
- Knowledge of the effects of the ageing process and needs of vulnerable adults in relation to their health and well-being
- Able to deliver and monitor prescribed care plans
- Excellent oral and written communication and presentation skills
- Ability to work under pressure, prioritise effectively and manage competing demands.
- Ability to work with minimal supervision and lone work
Desirable
- Previous experience of working on an electronic record system
- Able to understand and promote enablement strategies
Key Attributes
Essential
- Flexible about work location - the post holder will be required to travel to other CLCH sites in London
- Excellent communication skills and ability to build effective relationships
- Self management skills-managing time and workload
- Ability to work in a team and to supervise the work of others
- Ability to analyse, interpret and record data in a clear, and succinct manner
- Good analytical and problem solving skills
- Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without limitation
Desirable
- As this is a community-based role, with travel between patient homes, it is desirable to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Tooting Works
89 Bickersteth Rd
London
SW17 9SH
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)