About this role
Job summary
The post holder will provide a comprehensive, effective and professional secretarial and administrative support to a service
The post holder will be expected to:
Communicate effectively and courteously with a range of internal/external stakeholders, which may include patients on a daily basis. Stakeholders may include medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.
This list is not exhaustive Work with and effectively communicate with the team structure including line management
Main duties of the job
Preferably, you will have previous medical secretarial but as a minimum administrative experience, preferably in a health care setting. It is essential that you have strong IT skills, a good level of general education, an extensive knowledge of Office and Outlook (including Word, Excel, PowerPoint, email and internet) along with advanced typing/word processing qualifications/skills.
You will have excellent communication, interpersonal and organisational skills. It's important that you are flexible, able to act on your own initiative and work both independently and as part of a team. You must be able to work under pressure to tight deadlines and prioritise workloads as well as being positive and enthusiastic.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We are committed to fostering an inclusive recruitment process and welcome applications from suitably qualified candidates, including those who first language is not English.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description
Job responsibilities
The post holder will work on their own initiaitive and make decisions within their remit, referring to their line manager as appropriate. The role requires the individual to work as part of a multi-disciplinary team, to provide high quality individualised care to patients to achieve agreed KPIs.
The post holder will be predominantly office based and undertake the following activities:
Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate
Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner
Acting as a point of contact for patients, carers, relatives and other members of the multidisciplinary team
Dealing professionally with sensitive and challenging communication
Assist with arranging and administering appointments and clinics as required by the service
Person Specification
Knowledge
Essential
- Excellent communication and interpersonal skills
- Excellent planning, prioritisation and organisational skills
- Understanding of secretarial/clerical processes
- Efficient and accurate word processing skills
- Efficient and accurate proof-reading skills
- Awareness of General Data Protection Regulations and patient confidentiality
Desirable
- Trust experience; knowledge of STHFT policies and procedures
- Experience in a clinical setting
- Knowledge of medical terminology
- Working knowledge of the functionality of Patient Administration Systems
- Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures
Qualifications
Essential
- GCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above)
- NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above)
Desirable
- Medical Terminology qualification
- Audio-typing qualification
- Customer Care qualification level 2
Experience
Essential
- Secretarial and administrative experience
- Working knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
Desirable
- Healthcare / STHFT, or any NHS Trust secretarial experience
- Previous experience working within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
James Cook University Hospital, South Tees
Marton Road
Middlesbrough
TS4 3BW
United Kingdom
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)