About this role
DescriptionThis role supports and shapes the Makoto (SAI360) GRC platform, a strategic enterprise system used across Compliance, Operational Risk, Information Security, Finance Controls, and Enterprise Risk Management.
Required Qualifications
- Prior experience within Financial Services is required.- Hands-on experience implementing or supporting Governance, Risk, and Compliance (GRC) platforms, such as SAI360, Archer, ServiceNow GRC, OneTrust, or similar solutions.- Strong subject matter expertise in Governance, Risk, and Compliance (GRC) disciplines, including Risk Management, Controls, Compliance, Policy Management, Process Governance, and Operational Risk.________________________________________Role SummaryThe Technical Business Analyst / Product Owner is a hybrid role accountable for both product direction and detailed functional execution for the Makoto (SAI360) platform.
- This role owns business priorities, scope decisions, and acceptance, while also producing hands on requirements, functional designs, and technical analysis to ensure high quality delivery.
- It is ideal for a detail oriented professional who can operate as the accountable owner between business stakeholders, technology teams, and the SAI360 vendor.________________________________________Key ResponsibilitiesProduct Ownership & Decision Authority Coordinate with stakeholders on the product vision, priorities, and roadmap for assigned Makoto modules Coordinate and drive scope, sequencing, and trade off decisions across regulatory, business, and technical demands Coordinate and drive Makoto product backlog grooming and prioritize: o Regulatory and audit driven worko Enhancements and fast followerso Defects and technical improvements Define success metrics and ensure delivered functionality meets business outcomes________________________________________Technical Business Analysis (Primary Execution Focus) Lead requirements elicitation with business, risk, compliance, and InfoSec stakeholders Develop and maintain FRDs, and functional specifications, including: o End to end workflowso Data models and attributeso Role based permissions and behaviorso Integration touchpoints (e.g., Archer, Databricks, reporting feeds)o Edge cases and exception handling Translate regulatory and policy requirements into build ready, testable requirements Create and manage JIRA stories with clear acceptance criteria Decompose complex GRC processes into executable functional scenarios________________________________________Technical & Platform Collaboration Partner closely with Tech Leads to: o Evaluate configuration vs customization optionso Assess technical feasibility and platform constraintso Align functional intent with technical design Support integration analysis and data flow design Triage issues to distinguish between: o Functional defectso Product limitationso Enhancement requests________________________________________Sprint, UAT & Release Accountability Participate actively in sprint planning and reviews Provide real time functional decisions during sprint execution Coordinate business acceptance criteria and validate delivered work Coordinate with business to define UAT scenarios and support execution Coordinate with business UAT sign off and business readiness decisions________________________________________Stakeholder & Vendor Engagement Act as the primary functional and product contact for the Makoto platform Engage with senior stakeholders across Compliance, Risk, InfoSec, Finance, and Operations Provide structured, actionable feedback to the SAI360 vendor________________________________________Continuous Improvement & Adoption Identify opportunities to improve usability, workflows, and reporting Drive standardization and best practices across Makoto modules Support training, communications, and change impact assessments Continuously refine requirement and delivery standards to reduce rework________________________________________Required Qualifications 8+ years of experience as a senior Business Analyst, Product Owner, or hybrid BA/PO Strong experience owning enterprise platforms in regulated environments Proven ability to write high quality FRDs, and functional specifications Hands on experience with JIRA and Agile delivery Strong understanding of system integrations, data flows, and platform configuration Demonstrated ability to make decisions under ambiguity and competing priorities Excellent stakeholder communication and facilitation skills________________________________________Preferred Qualifications Experience with GRC platforms (SAI360, Archer, ServiceNow GRC, OneTrust, or similar) Domain knowledge in: o Risk & control frameworkso Regulatory assessments and obligationso Audit, issue management, and remediation workflows Certified Product Owner (CSPO, SAFe POPM) or equivalent Experience working directly with third party vendors Exposure to reporting and analytics (Power BI, data extracts, dashboards)________________________________________Key Skills & Competencies Product ownership and prioritization Technical and functional requirements analysis Agile delivery and backlog management Systems thinking and integration awareness Strong written documentation skills Decisive, outcome focused leadership________________________________________What Success Looks Like in This Role Clear priorities that reduce delivery churn High quality requirements that minimize UAT rework Predictable releases aligned to regulatory commitments Strong alignment between business intent and technical delivery Increased confidence and adoption of the Makoto platformJob Type & LocationThis is a Contract position based out of Charlotte, NC.
Pay and BenefitsThe pay range for this position is $55.00 - $65.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & LocationThis is a Contract position based out of Charlotte, NC.
Application DeadlineThis position is anticipated to close on Nov 25, 2026.
Workplace TypeThis is a hybrid position in Charlotte,NC.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.