About this role
Ready to suit up as a Lobby Ambassador GardaWorld is seeking a polished and highly experienced Lobby Ambassador to represent a high-profile client in an upscale corporate environment. This is not just a security role - it's a front-facing position that blends safety, service, and sophistication. As a key member of GardaWorld’s elite security services team, you will serve as both a trusted protective presence and the first impression for all visitors and staff. Your role is to provide a secure yet welcoming environment, delivering a concierge-level experience while maintaining strict access control and discretion.
What's in it for you?
- Competitive hourly wage of $26 Full-time temporary opportunity: Monday - Friday from 08:00 AM to 04:00 PM Temporary role consisting of 2 - 3 months with other roles available after contract ends We invest in you by covering the cost of ongoing training and continuing education through GardaWorld Academy Career advancement opportunities across GardaWorld, with pathways to Security Supervisor and other leadership positions Work with a supportive team that values professionalism, integrity, vigilance, and respect Uniform provided at no cost Opportunities to build your security experience while developing valuable customer service, communication, and leadership skills Responsibilities for Lobby Ambassador Maintain a calm, low-profile, and watchful protective presence throughout the office to safeguard the principal and ensure a secure environment.
- Serve as the first point of contact in the lobby, greeting the principal, VIP guests, and visitors with discretion, professionalism, and warmth.
- Enforce access policies, verify credentials, monitor check-ins, and ensure only authorized personnel are admitted into secure areas.
- Continuously assess the environment for risks or suspicious activity.
- Respond appropriately to potential threats or incidents using GardaWorld’s security protocols.
- Act as a key liaison during emergency events (fire, medical, evacuations), ensuring the principal’s safety while coordinating with building personnel and first responders.
- Utilize building surveillance, alarm, and communication systems to maintain real-time situational awareness and ensure readiness.
- Coordinate closely with the client’s executive assistants, building management, internal staff, and GardaWorld’s local command structure to align on protocols and expectations.
- Maintain detailed shift logs, visitor records, and incident reports in accordance with GardaWorld and client reporting standards.
- Maintain a polished, well-groomed appearance, demonstrate emotional intelligence, and remain alert, composed, and responsive throughout the workday.
- Qualifications for Lobby Ambassador Be authorized to work in Canada Hold a valid BC security license First aid certification - OFA 1 - Required Exceptional customer service skills 3+ years of experience in a concierge/lobby security role Prior experience in high-profile, customer-facing environments strongly preferred Proven ability to identify and mitigate threats, de-escalate conflict, and maintain a composed presence under pressure Proficient in operating CCTV, access control, and emergency response systems Good eyesight and excellent ability to maintain focus Alert, detail-oriented, with strong situational awareness Proficient in basic phone & computer skills Exceptional customer service skills If you’re ambitious with an entrepreneurial spirit and someone who wants to be a GardaWorld Ambassador, a promising career awaits you!
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