About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You
Picture yourself making a difference every day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Public Area Supervisor, you’re not just overseeing the cleanliness, maintenance, and presentation of the hotel’s public spaces – you’re leading, motivating, and supporting your team to deliver the highest standards of excellence, while spreading the light and warmth of hospitality and creating memorable experiences for every guest.
Here's what you'll do during a typical day:
Lead and supervise public area operations: Oversee the daily cleaning, maintenance, and presentation of all hotel public areas, including restrooms, hallways, stairwells, elevators, offices, lobbies, and event spaces, ensuring the highest standards of cleanliness and appearance.
Inspire and develop your team: Lead, coordinate, and support the Public Area Attendants, assign daily tasks, monitor performance, and ensure all responsibilities are completed efficiently and according to hotel standards.
Create memorable guest experiences: Ensure public areas are always welcoming and guest-ready. Support your team in addressing guest requests, resolving concerns promptly, and delivering exceptional hospitality.
Ensure quality and compliance: Conduct regular inspections of public areas, identify maintenance needs, follow up on corrective actions, and ensure compliance with cleanliness, safety, and brand standards.
Oversee special cleaning projects: Plan and supervise periodic deep cleaning activities, including carpet shampooing, floor waxing, window cleaning, furniture maintenance, and other preventive cleaning projects.
Coordinate with other departments: Work closely with Housekeeping, Engineering, and other hotel departments to ensure smooth operations, timely maintenance, and an exceptional guest experience.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.