About this role
Bushburg is seeking a polished, customer-focused Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This is a Local 621 union position . The ideal candidate will provide exceptional hospitality and personalized service to residents and guests while helping maintain a welcoming, secure, and professionally managed lobby environment.
Responsibilities
- Greet residents, guests, and vendors in a warm and professional manner.
- Monitor lobby activity and manage building access to ensure resident safety.
- Assist residents with packages, deliveries, and general service requests.
- Answer phone calls and provide building information or directions as needed.
- Coordinate maintenance requests and communicate with the maintenance team.
- Maintain a clean, organized lobby and concierge desk area.
- Log visitors and contractors and monitor security cameras for unusual activity.
- Track and manage building keys when required.
- Respond to emergencies following building procedures.
- Support management with resident requests and day-to-day operations.
Preferred Qualifications
- Experience working in a luxury residential building, hotel, or hospitality environment.
- Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.
- Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.
- Experience coordinating packages, vendor access, and resident service requests.
- Multilingual abilities are a plus.