About this role
Job summary
The post holder will be responsible for overseeing the full range of administration duties relating to the Patient Pathway coordinators, including line management of direct reports and ensuring all HR policies and procedures are applied equally to all staff within department. Thepost holder will support the Assistant Service Manager in the delivery of safe and effective clinical services within the service line, ensuring the delivery of waiting list and waiting target times are met and objectives are delivered as appropriate.
12 Month Fixed Term Contract (endingFriday 4th December 2027)
Main duties of the job
- Oversees the day-to-day delivery of administrative services within the General Surgery & Urology Department.
- Line manages Patient Pathway Coordinators and Patient Pathway Assistants, including training, appraisals, performance management and staff development.
- Supports the Assistant Operational Manager in meeting waiting-time standards, including the 18-week target.
- Monitors patient tracking lists, waiting lists and data quality to ensure patient pathways are managed effectively.
- Prioritises and reallocates workloads to meet changing service demands and maintain adequate staff cover.
- Manages annual leave, sickness absence, staff records and relevant employee documentation.
- Ensures clinicians, managers and patients receive a high-quality, professional administrative service.
- Monitors administrative staffing and non-pay expenditure against financial and operational targets.
- Responds appropriately to enquiries, operational issues and emerging risks.
- Promotes confidentiality, patient safety, effective teamwork and compliance with Trust policies and values.
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Job description
Job responsibilities
Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.
Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications
Essential
- Degree or able to demonstrate an equivalent level of knowledge, skills and experience in a relevant discipline.
- Any Business, or Administrative qualification e.g. NVQ or able to demonstrate an equivalent level of knowledge, skills and experience.
Experience
Essential
- Experience in health or local authority settings and relevant knowledge and skills to the nature of this role.
- Experience of validation of PTL
- Experience of line management and supervision of staff including performance and absence management.
- Experience of managing data for performance and reporting purposes
Skills
Essential
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines
- Able to communicate with a wide range of stakeholders - patients, public, clinical and managerial
- Ability to gather data, analyse, compile information and prepare reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston and Richmond NHS Foundation Trust
Galsworthy Road
Kingston upon Thames
KT2 1BQ
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)