About this role
Job summary
We are seeking a dedicated ED Coordinator to join our Urgent and Emergency Care (UEC) team.
This role is central to ensuring effective patient flow throughout the Emergency Department, from arrival through to discharge, transfer, or admission. You will provide real-time oversight of patient pathways, ensure accurate breach classification in line with Trust bed management policy and NHS England guidance, and escalate risks early to support delivery of UEC performance targets.
Please note, previous applicants need not apply.
Main duties of the job
To assist the ED nursing and medical teams to coordinate patient activity and flow through the department in order to meet the required government targets.
To help identify any issues that are creating barriers to the flow of the department and escalating them to the relevant member of the department, in line with the escalation policy.
To monitor and manage the off-loading of the Ambulance Arrivals in line with local targets.
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Job description
Job responsibilities
Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.
Note: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualification and Experience
Essential
- Education to A-level or equivalent qualifications or experience
- 3 years NHS experience with a minimum of 1 years co-ordinating an acute area
- Experience of using specialised computer systems and EPR
- Must be able to demonstrate awareness of clinical issues that affect patient priority
- Excellent communication skills, Calm under pressure, Polite
Desirable
- Basic Clinical Knowledge
Knowledge
Essential
- oWorking knowledge of Microsoft office products (Word/Excel)
- oUnderstanding of relevant NHS/Gov. Targets
- oThe post holder must have an excellent knowledge of the working and delivery of care within the ED department, across the Trust and across the health economy.
Desirable
- Good understanding of the ED patient pathway
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)