About this role
Job summary
Reporting to the Operations Manager, the Operations Assistant will play a crucial role in supporting the smooth running of Vertis Health's commissioned and private services. The role will focus on administration, compliance, and data management, ensuring that operational teams are well-supported in delivering high-quality patient care.
As a key point of contact within the operations team, the postholder will be responsible for handling essential administrative tasks, updating records, and assisting in the coordination of services. Strong attention to detail, organisational skills, and the ability to manage multiple priorities will be essential.
Your key relationships will include the Operations Manager, who will provide guidance and oversight, and the wider operational and clinical teams, whom you will support in the delivery of services.
Main duties of the job
- Provide all aspects of administrative support to the Operations Manager and wider team, and keep them informed of progress.
- Work to deadlines and respond in a flexible way to the changing demands of the organisation.
- Attend and participate in team and one-to-one meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required.
- Ensure telephones are managed and answered in a timely manner and act as a point of contact for all enquiries, ensuring that customers are responded to promptly and professionally.
- Handle communication with internal and external stakeholders including locum GPs, practice staff, patients etc via email and other methods, ensuring timely responses to queries and requests.
- Support with the running of the Crabbs Cross office, handling general duties and office administration as required.
- Monitor and manage patients on clinical systems including EMIS Web, ERS, Semble and others to ensure effective service delivery, following the appropriate pathways and protocols for each.
- Assist in service scheduling and workforce coordination using Lantum or other scheduling software, ensuring shifts and service coverage are effectively planned, and cross-referencing invoices and rotas as required.
- Maintain accurate records and complete data entry tasks for operational activities, ensuring compliance with NHS, CQC, and contractual requirements.
About us
Were a GP federation in Worcestershire with bold ambitions. Alongside supporting our Primary Care Networks, we operate a range of services that help to keep NHS spending within the NHS - and generate revenue that can be reinvested back into Primary Care.
Over the last 10 years, weve been trusted by over 600,000 patients in Worcestershire to deliver great care across a range of NHS commissioned projects - while helping GP practices and PCNs streamline their workloads and, crucially, be able to dedicate more of their valuable time to patient care.
Job description
Job responsibilities
Reporting to the Operations Manager, the Operations Assistant will play a crucial role in supporting the smooth running of Vertis Healths commissioned and private services.
Person Specification
Experience
Essential
- Previous administrative or operational support experience.
- Good IT and data-management skills.
- Excellent organisational and time-management abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
Desirable
- Understanding of NHS policies and procedures.
- Experience working in a healthcare environment.
- Knowledge of patient administration systems.
- Ability to maintain confidentiality and follow GDPR requirements.
- Experience coordinating appointments, meetings and operational activities.
- Understanding of NHS values and patient-focused services.
Qualifications
Essential
- GCSEs: English and Mathematics at Grade 4/C or above (or equivalent).
- IT skills: Good knowledge of Microsoft Word, Excel, Outlook and data-entry systems.
- Administration: Experience in administrative support, record keeping and document management.
- Communication: Strong written and verbal communication skills.
- Organisation: Ability to prioritise workloads, manage deadlines and coordinate activities.
Desirable
- Level 2 or Level 3 NVQ/Diploma in Business Administration.
- Customer Service qualification.
- Health and Social Care qualification (for healthcare settings).
- Previous experience in an administrative or operational support role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Vertis Health
Address
38 Kenilworth Close
Crabbs Cross
Redditch
B97 5JX
United Kingdom
Employer's website
https://www.vertishealth.org.uk/ (Opens in a new tab)