Administration Team Leader @ Vertis Health

Job summary

We are excited to offer an opportunity for an experienced and motivated Administration Team Leader to join our growing Neurodevelopmental Services team. This is a pivotal leadership role supporting the delivery of high-quality Adult ADHD, Adult Autism Spectrum Disorder (ASD), Children and Young People's (CYP) ADHD, and CYP ASD services. The role provides an excellent opportunity to work within a multidisciplinary environment, ensuring patients and families receive a responsive, accessible and efficient service throughout their diagnostic and treatment journey.

As Administration Team Leader, you will lead a dedicated team of operational colleagues, oversee complex patient pathways, manage waiting lists and service performance, and work closely with clinicians, service leads and commissioners to support the delivery of safe, effective and patient-centred care.

This position is ideal for someone with strong operational leadership experience who thrives in a fast-paced environment and is passionate about delivering excellent services for neurodivergent individuals and their families.

Main duties of the job

As Administration Team Leader, you will

• Lead and coordinate the administrative and operational delivery of Adult ADHD, Adult ASD, CYP ADHD and CYP ASD services.
• Oversee referral management, waiting lists, patient tracking and service performance to ensure pathways are delivered effectively and efficiently.
• Line manage and support a team of Operations Assistants and Senior Operations Assistants, promoting a positive, accountable and high-performing team culture.
• Ensure patients, parents and carers receive clear, timely and compassionate communication throughout their care journey.
• Monitor and improve data quality, reporting and operational processes across multiple digital systems.
• Produce and review operational performance reports, supporting quality improvement initiatives and service development.
• Build effective working relationships with clinicians, GP practices, commissioners, schools and partner organisations.
• Work collaboratively with other operational leaders to provide shared leadership, service resilience and cross-cover arrangements.

About us

Vertis Health is a federation of general practices delivering high-quality NHS services across Worcestershire. We were founded by local primary care clinicians and are owned by the practices we serve. As a purpose-led limited company, the money we generate is reinvested into the local healthcare economy, helping to strengthen services, support innovation and improve patient care.

Our neurodevelopmental services are being built around clinical quality, meaningful outcomes and strong governance. You will join an organisation that understands NHS systems and values while giving experienced clinicians the opportunity to influence, develop and improve services.

Depending on the role, our benefits include access to the NHS Pension, structured learning and development, career progression and genuine flexibility.

If you want to help build a clinically rigorous, compassionate and sustainable service, we would be pleased to hear from you.

Job description

Job responsibilities

Reporting to the Head of Neurodevelopmental Services and Service Leads, the Administration Team Leader will provide operational leadership across a number of specialist neurodevelopmental pathways. The postholder will be responsible for ensuring referrals, assessments, follow-up activity and discharge processes are coordinated effectively whilst maintaining pathway integrity, high-quality patient communication and delivery against contractual and operational targets.

The successful candidate will have responsibility for managing operational teams, ensuring work is allocated appropriately, supporting staff development and maintaining high standards of service delivery. They will oversee waiting-list management, pathway performance, data quality and administrative processes, identifying opportunities for improvement and implementing effective solutions to support patient outcomes and service efficiency.

The role requires excellent organisational, communication and leadership skills, alongside the ability to manage multiple priorities within a complex healthcare environment. The postholder will work closely with clinical and operational colleagues to ensure patients receive a seamless, high-quality experience whilst supporting the continued growth and development of neurodevelopmental services.

Full Job Description attached.

Person Specification

Skills and Attributes

Essential

• Highly organised and attentive to detail.
• Able to manage complex, interdependent pathways.
• Calm under pressure, and able to work autonomously.
• Sensitive, patient and confident when handling challenging enquiries.
• Analytical and able to use data to identify operational risks.
• Proactive and solution-focused.
• Collaborative and able to build credibility with operational and clinical colleagues.
• Committed to accessible, respectful and neuro-affirming service delivery.
• Clear about professional boundaries and escalation responsibilities.
• Resilient and able to maintain standards during periods of high demand

Experience

Essential

• Experience of operational coordination, team leadership or service management in healthcare or another regulated environment.
• Experience of supervising, coaching or line managing staff.
• Experience of managing complex administrative pathways, waiting lists, referrals or case-tracking processes.
• Strong digital skills and confidence using multiple operational or clinical systems.
• Experience of maintaining accurate records and improving data quality.
• Experience of managing competing priorities, backlogs and service deadlines.
• Excellent written and verbal communication skills, including the ability to communicate sensitively with patients and families.
• An understanding of confidentiality, information governance and the secure handling of sensitive information.
• An understanding of professional boundaries and the distinction between operational and clinical decision-making.

Desirable

• Experience of Adult or CYP Neurodevelopmental services.
• Knowledge of ADHD or Autism assessment and treatment pathways.
• Experience of NHS primary care, mental health or community services.
• Experience of systems such as EMIS Web, NHS e-Referral Service or Semble.
• Knowledge of CQC-regulated services and NHS contractual requirements.
• Experience of waiting-list validation, data reporting, complaints or quality improvement.
• Experience of working with children, young people, parents or carers in a service-delivery context.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vertis Health

Address

38 Kenilworth Close

Crabbs Cross

Redditch

B97 5JX

United Kingdom

Employer's website

https://www.vertishealth.org.uk/ (Opens in a new tab)