About this role
Job summary
We are seeking Outpatients Clerks to join the busy Ophthalmology Department at the Newcastle Eye Centre, based at the Royal Victoria Infirmary.
The Newcastle Eye Centre is one of the largest eye care centres in the UK, treating over 100,000 patients each year, including a dedicated Eye Emergency Department seeing around 20,000 patients annually. We provide care for adults and children, delivering elective, emergency and highly specialised services.
As a Band 2 Outpatients Clerk, you will play a key role in supporting outpatient clinics and will often be the first point of contact for patients, helping to provide a positive, professional and reassuring experience.
This role is ideal for someone who is organised, caring and reliable. No previous NHS experience is required -- we are looking for a positive attitude, good communication skills, attention to detail and a commitment to excellent customer service. You will be confident using basic IT systems, able to follow procedures accurately, maintain confidentiality and remain calm in a busy environment.
In return, we offer full training, team support and opportunities to develop, with the satisfaction of knowing your work helps deliver safe, timely and compassionate patient care.
- Interview Date 01 December 2026
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
As an Outpatients Clerk, you will support outpatient administration by booking, cancelling and rearranging appointments in line with agreed procedures. You will register patients under supervision, prepare clinic lists and notes, and check patients in on arrival, ensuring attendance is recorded accurately. You will act as a first point of contact for patients, responding politely and professionally to face to face and telephone enquiries. You will provide basic appointment information and clinic directions and ensure that more complex queries are passed to senior administrative staff.
The role involves maintaining accurate patient records by updating patient details and clinic outcomes, filing, scanning and copying documentation, and ensuring all information is handled in line with confidentiality and data protection requirements. You will report any data quality issues to a supervisor. You will support the smooth running of clinics by assisting with patient flow, escalating issues such as missing notes or clinic delays, and helping manage follow up appointments and Did Not Attends (DNAs).
General administrative duties will include filing, photocopying, post handling and supporting the outpatient team with day to day tasks. You will also attend training and follow Trust policies, NHS values and health and safety procedures.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered
- To continue to develop and maintain competencies in all areas of work
The post requires basic IT skills, good communication and customer care skills, attention to detail, the ability to follow instructions and work as part of a team, and an understanding of the importance of confidentiality in a healthcare environment.
Person Specification
Qualifications & Education
Essential
- NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience
Knowledge & Experience
Desirable
- Previous reception/clerical experience
- Previous customer care experience
Skills & Abilities
Essential
- Good literacy and numeracy skills
- Ability to communicate with members of the public, all staff and health care providers
- Ability to work effectively as part of the multi-disciplinary team
- IT skills in windows based applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
United Kingdom
Employer's website
https://careers.nuth.nhs.uk/why-us (Opens in a new tab)