Admin Assistant @ The Newcastle upon Tyne Hospitals NHS Foundation Trust

Job summary

Are you friendly, organised and passionate about providing excellent customer service? Would you like to be part of a team that helps patients access healthcare services at Newcastle Hospitals?

We have an exciting opportunity for an enthusiastic Administrative Assistant to join our Private & International Healthcare Services Team.

This role offers the chance to be part of a busy and growing service that supports private and international patients throughout their healthcare journey. Working alongside experienced colleagues, you will provide administrative and 'virtual' reception support to help ensure patients, consultants, insurers and other customers receive a professional and welcoming service.

As a key member of the team, you will help with day-to-day administration, respond to enquiries and support the smooth running of the service. This is an excellent opportunity for someone looking to develop their administrative skills within a supportive team environment.

Why Join Us?

Be part of a welcoming and supportive team.

Gain valuable experience within a unique and growing healthcare service.

Develop your administrative and customer service skills.

Play an important role in supporting patients and colleagues.

Contribute to delivering an excellent experience for patients accessing Newcastle Hospitals' Private & International Healthcare Services.

Main duties of the job

Your responsibilities will include

• Managing and triaging the team's shared email inbox.
• Responding to enquiries received by telephone and email.
• Providing 'virtual' reception and administrative support to the service.
• Supporting patient administration activities, including data entry and document management.
• Assisting with the patient journey and helping to provide a positive patient experience.
• Supporting the team with a range of administrative tasks as required.

We are looking for someone who

• Is friendly, professional and approachable.
• Takes pride in delivering excellent customer service.
• Has good organisational skills and attention to detail.
• Has a good working knowledge of Microsoft Office applications (Excel, Word and Outlook).
• Has accurate data input skills/experience.
• Can communicate effectively with a range of people.
• Is able to work as part of a team and follow established processes.
• Can manage their workload in a busy environment.
• Understands the importance of confidentiality and professionalism.
• Has a positive attitude and willingness to learn new skills.

If you are motivated, customer-focused and enjoy helping others, we'd love to hear from you.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job description

Job responsibilities

• Provide a high standard of administration and reception duties to support the effective and efficient delivery of the service.
• Input data into the services information systems as required.
• Provide support in the creation, scanning, filing and posting of patients documentation, as required.
• Manage the services dedicated email inbox responding to queries, where required, and escalating in line with protocols.
• Answer telephone calls and provide initial customer service in line with protocols.
• Support end to end customer service in line with protocols.
• Work effectively as a member of the team contributing to the departmental objectives
• To abide by Trust policies and procedures

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

Essential

• NVQ Level 2 qualification or a minimum of 4 GCSEs including in English Language at grade 4 / C or above or equivalent qualification

Desirable

• Customer care experience or customer service training or certification

Knowledge & Experience

Essential

• Administrative experience
• Experience of working to and meeting deadlines
• Working knowledge of Microsoft Office applications (Excel, Word, Outlook)
• Data entry skills/experience

Desirable

• Knowledge of NHS clinical administration systems (e.g. Patient Administration System)
• NHS administrative experience
• Understanding of charging non-NHS patients for their care and treatment

Skills & Abilities

Essential

• Excellent communication and interpersonal skills
• Ability to work effectively as part of a team
• Able to work with minimum supervision and use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)