About this role
Job summary
Band 3 Ward Administrator, Chase Farm Hospital
We are looking for a motivated and organised individual to join our Day Surgery team as a Band 3 Ward Administrator. The post holder will be the first point of contact for patients, relatives, and visitors, providing a professional, friendly, and efficient reception and administrative service.
Working within a busy surgical environment, you will support the smooth running of the department by managing patient admissions, appointments, and enquiries while ensuring accurate patient records are maintained. You will work closely with clinical and administrative staff to deliver a high-quality service and ensure patients receive a positive experience throughout their day surgery journey.
Main duties of the job
Key Responsibilities
Greet and assist patients, relatives, and visitors attending the Day Surgery Unit. Register patient arrivals and ensure all demographic information is accurate and up to date. Manage appointments, admissions, and discharge related administration. Answer telephone calls and respond to enquiries in a professional and timely manner. Maintain accurate electronic and paper patient records in line with confidentiality and data protection policies. Liaise with clinical teams, ward staff, and other departments to support patient pathways. Carry out general administrative duties including filing, scanning, data entry, and correspondence.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & professional Qualifications
Essential
- GCSE
Desirable
- NVQ Level 2 or Equivalent
Experience
Essential
- Experience of working in a public/patient facing role
Desirable
- Experience of working with Cerner, or similar electronic Patient Administration Systems
- Previous work experience in a healthcare setting
Skills and aptitudes
Essential
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Ability to work within a multidisciplinary team
Royal Free shared commitments
Essential
- Demonstrable ability to meet the Trust shared commitments.
Personal qualities and attributes
Essential
- Excellent communication and interpersonal skills, with the ability to interact sensitively with people from diverse backgrounds.
- Compassionate and patient-focused approach, particularly when supporting anxious or vulnerable patients.
- Strong organisational skills and attention to detail.
- Understanding of the importance of confidentiality and data protection.
- Ability to support efficient patient flow and service delivery.
- A caring and compassionate approach aligned with Royal Free Hospital values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Chase Farm Hospital
127 The Ridgeway
Enfield
EN2 8JL
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)