About this role
Job summary
Band 4 Patient Navigator - Rheumatology
The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care. Work as part of the Rheumatology team to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
The Pathway Navigator is responsible for coordinating patient pathways and providing comprehensive administrative support across rheumatology services. The post-holder will manage clinic outcomes, patient tracking, referrals, follow-up appointments and pathway activity, ensuring patients progress through their care journey in a timely manner. They will also manage the administration of a CAS triage system for the service, and will be available to provide cover admin support for the Biologics navigation within Rheumatology.
Working closely with consultants, nurses, allied health professionals and administrative colleagues, the post-holder will act as a key point of contact for patients and families, supporting effective communication and service delivery.
The post-holder will contribute to maintaining service continuity, meeting operational targets and supporting high-quality patient care throughout the patient's pathway.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Person Specification
Royal Free shared commitments
Essential
- Demonstrable ability to meet the Trust shared commitments
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organizational experience
- Experience of managing and prioritizing own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organizational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Ability to use databases and spreadsheets
Desirable
- Knowledge of Cerner / EPR
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickl
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Ability to maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritize tasks
- Good interpersonal skills, having a friendly and approachable manner
- Proactive, forward-thinking, quick problem-solving attitude
Others
Essential
- Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Graseby House
5 Fitzjohn Avenue
Barnet
EN5 2HE
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)