About this role
Description
Magnit Req ID 37827246
Serve as the first point of contact for DEX application support requests
Monitor and respond to customer inquiries received through a shared support inbox
Troubleshoot user issues and provide clear resolutions
Escalate complex technical problems to appropriate teams
Partner with Product, Clinical, and Development teams to improve user experience
Create and maintain knowledge base articles, FAQs, and support documentation
Participate in manual testing and validation of application functionality
Identify recurring issues and recommend process improvements
Skills
storage management software, dasd, datasets, coding
Top Skills Details
storage management software,dasd,datasets,coding
Additional Skills & Qualifications
Required Education
Bachelor's degree in one of the following areas:
Computer Science
Information Technology
Computer Engineering
Systems Engineering
Computer Information Systems
Management Information Systems
Integrated Information Technology
Applied Mathematics / Statistics
STEM-related disciplines (Biology, Chemistry, Biochemistry, Molecular Biology, Biomedical Sciences, Health Sciences, Physics)
Required Experience
2+ years of Help Desk, Technical Support, Application Support, or related experience
Experience troubleshooting web-based applications
Strong customer service and end-user support skills
Excellent written and verbal communication skills
Experience supporting users through email-based ticketing/support channels
Proficiency with Microsoft Office
Preferred Qualifications
Application Support / Software Support
Web application support
User Acceptance Testing (UAT)
Manual application testing
Software development support experience
Healthcare Experience (Highly Preferred)
Molecular diagnostics
Diagnostic testing workflows
Billing and coding
Healthcare operations knowledge
Experience Level
Entry Level
Job Type & LocationThis is a Contract position based out of Columbia, SC.
Pay and BenefitsThe pay range for this position is $27.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 24, 2026.
Workplace TypeThis is a fully onsite position in Columbia,SC.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.