Production Scheduler - Part Time @ Disney (Disney Worldwide Services)

Job Description

As a key member of the Cast Scheduling and Workforce Strategy team, the Production creates accurate, timely schedules that meet business needs and applicable scheduling requirements. The role partners with Operations Leaders, Workload and Staffing Analysts, peers, onboarding partners and others to understand business needs, apply the appropriate scheduling approach, resolve scheduling issues, and deliver completed and accurate schedules within established posting timelines as well as serve as a scheduling resource for Cast Members and business partners by providing clear information, education, and guidance related to upcoming schedules, availability, preferences, time-off requests, and other scheduling matters.

Responsibilities

• Produce high-quality weekly schedules using the designated workforce scheduling systems, including creating, assigning, editing, and validating shifts to meet labor demand and established posting deadlines.
• Apply company policies, scheduling guidelines, Cast Member availability, preferences, job knowledge, seniority, scheduling constraints, and applicable collective bargaining agreement requirements when developing schedules as appropriate.
• Process scheduling inputs for upcoming schedules, including requests, and preference information, training, meetings, and other identified business needs.
• Evaluate workload coverage and make appropriate shift adjustments to improve coverage and schedule quality.
• Verify that resulting schedules follow the identified scheduling strategy and business requirements.
• Validate schedules to ensure compliance using available systems, reports and audits.
• Meet with Operations Leaders to review schedules before posting, explain scheduling considerations, gather feedback and direction, and obtain alignment on the final schedule.
• Partner with Workload and Staffing Analysts to understand workload changes, special circumstances, and staffing factors that may affect a particular scheduling week.
• Be able to work closely with other team members to ensure all Cast have been scheduled accurately.
• Assist Cast Members with questions or concerns involving schedules, availability, preferences, time off, and scheduling requests. Use effective listening and clear communication to explain available options and support informed decisions.
• Maintain accurate scheduling information in applicable systems and tools, including Cast Member profiles, availability and preferences, time-off requests, secondary-job knowledge, attributes, scheduling constraints, and schedule notes.
• Communicate scheduling risks, staffing gaps, workload concerns, and system issues to the appropriate leaders and partners in a timely manner.
• Share scheduling knowledge, best practices, and feedback with peers and business partners. Assist with training and supporting other team members based on business needs and qualification requirements.
• Provide support for post-production schedule maintenance, day-of adjustments, or other scheduling responsibilities as needed.
• Demonstrate independent judgment, initiative, organization, collaboration, and proactive problem-solving while completing weekly schedules with limited supervision.
• Deliver exceptional Guest service by following the SERVICE Model and exhibiting Hospitality behaviors, the Five Keys, and Disney values.

Basic Qualifications

• Must be at least 18 years of age
• High school diploma or equivalent.
• Knowledge of Disneyland Resort scheduling processes, requirements, and operating practices.
• Working knowledge of applicable collective bargaining agreement language, human resources policies, company policies, and scheduling guidelines.
• Intermediate proficiency with Microsoft Office 365 applications.
• Ability to learn and effectively use new software applications, tools, and reports.
• Strong written and verbal communication skills, including the ability to explain requirements, and options clearly to Cast Members, peers, and leaders.
• Strong critical-thinking and proactive problem-solving skills, with the ability to evaluate information, identify issues, determine appropriate actions, and escalate concerns when necessary.
• Effective organizational and time-management skills, including the ability to prioritize multiple responsibilities, and consistently meet deadlines.
• Ability to work independently with limited guidance while also collaborating effectively across the team and with business partners.
• Ability to build effective working relationships with Operations Leaders, Cast Scheduling and Workforce Strategy partners, onboarding partners, and Cast Members.
• Ability to provide direction and constructive feedback to peers, leaders, and operating partners.
• Demonstrated integrity and commitment to Disney’s Five Keys, Hospitality, safety expectations, and the success of the supported line of business.

Preferred Qualifications

• One to three years of experience in Cast Scheduling and Workforce Strategy Resort Operations, Labor Planning, or a related role.
• Experience producing or maintaining schedules in a complex, high-volume operating environment.
• Experience interpreting and applying collective bargaining agreements, scheduling rules, workforce policies, seniority requirements, and availability requirements.
• Experience partnering directly with Operations Leaders, workforce analysts, training teams, and other scheduling professionals.
• Proven training or operational experience, including the ability to coach or support other schedulers.
• Demonstrated knowledge of the operational requirements for the supported line(s) of business.

Compensation Details

The pay rate for this role in California is $28.25 to $33.90 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Additional Information

SCHEDULE AVAILABILITY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

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KEYWORD

DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs