About this role
Job Description
- 1. Provides customer support services to internal and external customers.
- 2. Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.
- 3. Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
- 4. Applies strong PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined.
Job Qualification
- min S1 IT or equivalent
- Technical skill needed : troubleshooting, networking, Windows system
- Communicative, responsible, and punctual
- Willing to be placed at our operational sites in Sumatera, Kalimantan, Papua