About this role
Start: 16.11.
Tasks
- Provide technical support mainly via phone.
- Backoffice support.
- Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
- Guide customers through product setup, installation, configuration, and maintenance.
- Identify root causes of technical issues and determine appropriate solutions.
- Escalate complex cases to specialized teams when necessary.
- Document customer interactions and technical findings accurately in internal systems.
- Educate customers on product features, best practices, and preventive maintenance.
- Ensure customer satisfaction while meeting quality and productivity targets.
- Handling after-sales cases, for example: warranties, returns, and spare parts.
Profile
- Fluency in German (C1) and English (B2).
- Readiness to work from an office in Katowice.
- Previous experience in technical support, helpdesk, or troubleshooting roles.
- Strong technical attitude and interest in consumer electronics, smart / AI-powered devices, home & garden equipment or power tools.
- Ability to analyze problems and provide clear, customer-friendly solutions.
- Good knowledge of Windows environment, MS Office applications, and computer literacy (basic knowledge or strong interests of Wi-Fi connections, mobile applications).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple customer inquiries simultaneously.
Offer
- Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
- Labor contract with salary 7,500 PLN gross
- Full-time position available as of 16.11.2026.
- Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
- Development programs.
- Unlimited courses
- Recommendation program Refer a Friend with bonus up to 400