About this role
Who are we? We made Miway to change the way insurance works, to make it work your way, protecting what matters to you and making life a whole lot easier. Why Miway? We know what it’s like to be in an early morning accident on the way to work, to watch helplessly as water floods your business premises, or have your most precious possessions stolen, to lose a truckload of costly stock, or be stranded a long way from home. So, we created products that put you first, that help you get back on your feet, that make a difference when you’re down and dealing with a loss. That’s insurance the way it should be. Insurance your way. That’s Miway. You may want to be part of that... Insurance the way it should be. Built around you. It’s about you - not about us What will you do?
- Handle inbound and outbound calls, emails, chats and other queries from clients, brokers, or internal stakeholders.
- Resolve client queries timeously and accurately, ensuring client satisfaction.
- Educate clients on policy details, cover options, and processes.
- Maintain a polite, empathetic, and professional tone at all times.
- Ensure data is accurately captured and updated in the system.
- Assist with generally policy changes. Removing and adding of additional items.
- Upsell on relevant products based on your needs analysis. Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- Financial Services Board Regulatory Exams (RE5) completed Minimum Experience Required
- Minimum 2 years’ experience in the STI industry Deliverables include, but will not be limited to
- Excellent knowledge of MiWay Business products and systems
- Excellent experience on TIA/MIA accounts
- Knowledge of the Collections Queues and Processes
- Must be highly proficient in dealing with clients at all levels
- Understanding of Excel
- Organized
- Professionalism
- Self-disciplined
- Self-motivated
- Analytical
- Desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Attention to detail
- Excellent administrative skills
- Good communication skills
- Able to work flexible hours
- Customer focus
- Active listening skills
- Results oriented
- Teamwork
- More than one language (Afrikaans will be advantageous) Competencies Required
- Must be highly proficient in dealing with customers and staff at all levels
- Excellent administrative skills
- Ability to plan and manage time efficiently
- Results oriented
- Self-disciplined and ability to work under pressure
- Self-motivated and desire to excel
- Analytical and organised
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and attention to detail
- Professional and organised
- Excellent Excel and PowerPoint skill
Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society