About this role
Who are we?
At Miway, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
Purpose of the Role The Sales Affiliates Team Manager is responsible for leading, coaching, and managing a team of Affiliate Sales Agents who convert affiliate-generated leads into insurance sales. The role focuses on driving sales performance, ensuring exceptional customer experience, maintaining operational excellence, and strengthening relationships with affiliate partners. The incumbent will oversee the effective handling of inbound and outbound sales engagements, monitor service and sales quality standards, ensure compliance with regulatory requirements, and support the achievement of business growth objectives through affiliate distribution channels.
Overview of Role Responsibilities (Level 1-13) Sell Customer Propositions - Level 5 - Application Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Performance Management - Level 5 - Application Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Organizational Capability Building - Level 5 - Application Provide coaching to team members to develop their skills. Sales Pipeline and Forecast - Level 5 - Application Maintain an accurate representation of sales pipelines and forecast within the organization's established systems. Leadership and Direction - Level 5 - Application Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals. Sales - Level 5 - Application Sell simple products and services directly to customers while following standard protocols. May also involve providing back-office support to a sales team.
- Required Skills Initiates Compelling Sales Conversations - Fully Competent Works with full competence to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
- Typically works without supervision and may provide technical guidance.
- Knows the Buying Influences - Fully Competent Works with full competence to accurately identify and understand the key buying influences pertaining to an opportunity.
- Builds Rapport - Fully Competent Works with full competence to quickly and effectively establish trust within the buying centers in the client's organization.
- Direct Sales - Fully Competent Works with full competence to maximize the volume and value of sales made directly with clients and accounts.
- Manages Resistance - Fully Competent Works with full competence to identify, address, and navigate opposition or reluctance effectively, fostering a collaborative environment and facilitating positive outcomes in the face of resistance.
- Negotiates Strategically/Tactically - Fully Competent Works with full competence to facilitate the commercial details of an opportunity such that both parties are satisfied with the value gained.
- Minimum Requirements Minimum Qualification Grade 12 / Standard 10 / NQF 4 Tertiary qualification / NQF 5 RE5 Certificate (as per DOFA date) STI FAIS credits (as per DOFA date) Minimum Experience A minimum of 1 to 5 years sales experience in a call centre Previous team management experience in a call centre Short-term insurance experience in a call centre Required Behavioural Competencies Instils Trust Manages Complexity Drives Results Cultivates Innovation Directs Work Ensures Accountability At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed.
MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.