About this role
The Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain. Our goal is to generate the greatest possible value from recyclable goods by optimizing take-back processes. We work with manufacturers, retailers and government organizations in over 80 countries, enabling smooth circular material flows and maximizing resource efficiency.
Our vision is to save important resources and create a better planet for future generations through a sustainable circular economy. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
- The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction.
- This role oversees contracts, billing, and service delivery, while supporting accurate data collection, reporting, and audit.
- Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.
- Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.
- Learn about clients’ industries and understand their Extended Producer Responsibility (EPR) obligations and related regulations.
- Work with Business Development and Compliance teams to ensure accurate data collection, reporting, and payment processing for clients.
- Review and audit client data processes to understand how they gather and report information.
- Maintain regular communication with clients to understand their needs, address concerns, and build strong, trusted relationships Provide training and support to clients to help them understand requirements and ensure compliance.
- Deliver excellent customer service by responding quickly to inquiries, anticipating client needs, and escalating urgent issues when necessary to maintain client satisfaction and retention.
- Identify opportunities to enhance workflows and expand service offerings to better support clients.