About this role
About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.
Role Overview When a business brings on a Magic assistant, the relationship doesn't run itself. That's where you come in. This is a post-sale, account-first role. You'll carry a book of client-assistant pairings and be accountable for how well each one works — from day one of onboarding through every milestone after. Inbound requests will come in, but fielding requests isn't the core of the job. The core is knowing your accounts well enough that you can spot what's about to go wrong before it does, get on a call, and fix it.
Shift: Monday–Friday, 10 PM–7 AM PHT.
Training runs 4 weeks across two phases — Product & Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero absences during training, documented medical emergencies only, 80%+ required on daily assessments and mock calls to continue.
- Manage a portfolio of client accounts — track the health of each pairing, flag risks early, and keep every relationship on track Lead onboarding sessions, 30-day account reviews, and recurring check-ins that keep clients and their assistants aligned Advocate for assistants internally — coaching conversations, feedback loops, and surfacing what they need to leadership Own retention conversations — identify accounts at risk and lead win-back efforts before the client decides to leave Handle 30+ inbound account requests daily with fast, personalized responses that reflect actual knowledge of that account Maintain clean, detailed HubSpot records for every client interaction — useful to anyone who touches the account after you Coordinate across Operations, Finance, and Engineering when an account issue goes beyond your direct scope