About this role
Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store We are on the lookout for an experienced Premium Audit Specialist to join our team. As the Premium Audit Specialist, you will provide enhanced services and analysis related to the Premium Audit QA department. In addition, you will perform quality review functions within the Audit QC Department to ensure that all audits meet regulatory and client-specific requirements, handle the processing of client returns for correction, tracking of metrics related to returns, analysis of metrics with associated action planning to resolve like issues in the future, and coordination of this data with the rest of the QA team.
I In addition, the specialist role will provide ongoing feedback related to other reporting and data provided to Davies by our clients as it relates to quality items. The Premium Audit Specialist will also assist the QA Review Director in various reporting, team coordination/communication, and other daily duties as assigned.
To be successful in this role, you need to have technical, interpersonal and math skills. You must have a High School Diploma and three to five years of related experience. Additionally, you will need to be dependable, adaptable, and be able to work in a team.
- Primary review of all premium audits (WC, GL, Garage, etc) Audits methods include: Physical, Remote Physical, Virtual, Phone, Mail Independently determines if each audit adequately addresses the Afirm QC Requirements, state-specific requirements, and client-specific requirements Validate time charges with audit detail and/or explanations Manage inventory of audits to review Work to develop auditor quality by providing technical help and clear information through direct communication with the auditors during the review process, or as otherwise requested by the Davies QC Department management Meet production requirements and expectations as provided Facilitate the processing of quality related returns from clients.
- Record metrics/data associated with correction returns from clients, as well as additional reporting provided by clients related to quality related items.
- Data analytics on the metrics related to quality, creating actionable items to resolve similar issues in the future.
- Assist in communication within the QA team, along with the training and operations teams related to QA items.
- Assist the Premium Audit QA Director with daily reporting, team oversight, and other tasks as assigned.
- Other duties as assigned