About this role
Job summary
We are looking to appoint 2 highly organised and motivated receptionists to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department.
Working in a fast-paced, ever-changing environment that operates seven days a week, 365 days a year, you will help keep the department running smoothly through effective communication with patients, relatives, the multidisciplinary team, other divisions and external agencies.
Both posts offer fixed shifts on a two-week rota, with the working patterns set out below.
Post 1 - 18hrs per week
Week 1
Mon 00.00- 06.00
Wed 14.00 -20.00
Fri 9.00 -15.00
Sat 15.00 -21.00
Week 2
Wed 14.00 -20.00
Fri 14.00 -20.00
Post 2 - 18hrs per week
Week 1
Wed 18.00 -00.00
Thu 18.00 -00.00
Fri 18.00 -00.00
Sat 18.00 -00.00
Week 2
Wed 18.00 -00.00
Thu 18.00 -00.00
Main duties of the job
- To present a professional front of house image
- Liaising with patients, families, Dr and other services both face-to-face and over the phone/email
- Provide efficient admin support to the department
- Maintain Confidentiality
- Ensure a smooth running of the Care Unit in an ever changing environment
About us
Our vision is to be a first class provider of healthcare services, delivering the best possible care for all and being a great place to work. Our Proud to CARE philosophy supports this vision.
We provide acute in-patient & out-patient care for Chesterfield and the surrounding areas serving a population of approximately 350,000 people.
Major cities such as Sheffield, Leeds, Nottingham and Derby are all within an hours train ride.
Chesterfield Royal Hospital is located in Calow, Chesterfield which is situated on the edge of the beautiful Peak District.
Job description
Job responsibilities
- 1. To provide a professional and efficient first point of contact for patients, and visitors to the Emergency Department, both in person and on the telephone.
- 2. Accurately complete the electronic documentation of patients in order to facilitate effective patient care and to accurately input, retrieve and maintain information whilst maintaining an awareness of data quality and correcting issues as they arise.
- 3. To maintain effective communication with patients, relatives, Multi-Disciplinary Teams, other Divisions and external agencies in an efficient and professional manner.
- 4. To work effectively and flexibly with a small Administration Team during the day and be confident to autonomously and unsupervised out of hours. Ensuring shifts are covered and team meetings and training is attended.
- 5. Retrieval and tracking of case notes, as required, for patients emergency admissions out of hours.
- 6. Be responsible for booking outpatient appointments as required to ensure the continuation of care for patients.
- 7. Electronically file reports and other documents from the Department and print GP letters as required. Undertake general administration work to support the smooth running of the reception.
- 8. Arrange for the recall of patients as directed by the Duty Consultant.
- 9. In conjunction with the nursing staff, be aware of the wellbeing of people presenting and waiting in the Department. Raise concerns with Medical / Nursing staff of any deterioration in any persons condition.
- 10. Liaise with the Trust and external agencies to establish and maintain a high standard of working relationships to ensure the efficient running of the service and report any untoward incidents to the Nurse in Charge.
Person Specification
Qualifications
Essential
- Educated to GCSE Standard (or equivalent) to include Maths & English
Experience
Essential
- Relevant clerical experience
- Experience of working within a busy environment
Desirable
- Previous experience within a healthcare setting
- Customer Care experience
Skills and Knowledge
Essential
- Ability to work under pressure
- Ability to prioritise workload
- Ability to multitask
- Understanding of office procedures
- VDU/Keyboard skills
Desirable
- Knowledge of PAS/Careflow Systems
Personal Attributes
Essential
- Professional appearance
- Effective written and Verbal communication
- Awareness/understanding of confidentiality
- works as a team member
Proud to Care
Essential
- Compassion, Ambition, Respect, Encouragement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
Chesterfield Royal Hospital
Calow
Chesterfield
S44 5BL
United Kingdom
Employer's website
https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)