About this role
Job summary
Duties include manning reception, booking of outpatient appointments, distributing internal and external mail, ensuring that clinical documentation is prepared in advance of clinic review. Dealing with telephone enquiries from patients and staff, ensuring that they are escalated to the relevant person. To carry out any other clerical tasks as directed by the line manager.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Main duties of the job
Provide reception duties for outpatient clinics, operating PAS to ensure all data is collected and recorded in accordance with Trust guidelines.
Ensure referrals and appointments are made accurately - ensuring all databases are kept up to date and all clinical staff are made aware of non-attending patients. Sending out letters where appropriate.
Deal with internal and external enquiries in a polite and courteous manner in what may sometimes be difficult circumstances. Dealing with phone enquiries and where necessary passing on details to relevant members of staff.
Manage in-coming and out-going post and distribute appropriately.
Cache up clinics and rebook appointments where necessary. Highlighting any non-attenders and recording RTT pathway.
Arrange bone marrow aspirates and circulate lists when required.
Overseeing the department stationery supply, re-ordering on the appropriate systems as and when necessary.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications & Training
Essential
- Basic numeracy & literacy
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Skills & Experience
Essential
- Good communication Skills (both written and verbal)
- Previous Customer Service
- Good interpersonal skills
- Ability to work both independently and as part of a team
- Ability to prioritise workload
- Ability to adapt to change and willingness to improve service
Governance
Essential
- To be aware of and adhere to the Trust's Values
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
Other Requirements
Essential
- High level of work organisation, self-motivation, drives for performance and improvement
- Reliable and flexible in approach and attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Kent & Canterbury Hospital
Ethelbert Road
Canterbury
CT1 3NG
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)