About this role
Job summary
We are looking for a candidate with excellent communication skills to join our friendly booking team at the William Harvey Hospital. The ideal candidate will be IT literate and work well under pressure in a busy environment and able to work accurately and effectively using your own initiative as part of a team.
We are seeking an enthusiastic and reliable candidate who ideally would be resilient and flexible to deliver a positive experience to all patients and service providers by the provision of an efficient, confidential and professional service.
Working hours are 37.5 hours a week Monday to Friday 8am - 4pm.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Main duties of the job
We manage a high amount of referrals into the Cardiology department, we aim to book the patients within a reasonable timeframe to progress their pathways.
That's why if you are passionate about people, you're the perfect fit for us, if you are someone who can bring your valuable skills behind the scenes.
Our vision is great healthcare from great people if you are great at what you do and want to work in an environment where you can give your best, come and be a part of us!
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person Specification
Qualifications and training
Essential
- GCSE or equivalent passes in English
Desirable
- GCSE or equivalentin English and Maths
Skills and experience
Essential
- Good verbal communication skills
- A sensitive, caring approach to people
- Be able to cope with demanding work
- Be able to meet required trust targets
- Able to work as part of a team or with own initiative
- Reliable and good timekeeper
- Diplomacy and discretion
- To be numerate
- Computer Literate
Desirable
- To show initiative
- Demonstrate flexibility to adapt with the needs a changing service
Personal/professional attributes
Essential
- Working flexibly and collaboratively as part of a team
- Ability to use own initiative
Desirable
- Processing of confidential information (data protection act 1998)
Other requirements
Essential
- Upholds andmodels the trust values
- Reliable and flexible in approach and attitude
Desirable
- Desire to contribute in order to improve the quality of the service provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
William Harvey Hospital
Kennington Road
Willesborough, Ashford
TN24 0LZ
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)